Senior AI Builder and Analyst, Customer Support
- Calgary, AB
- Hybrid
- Posted Aug 19, 2026
- 1 position
$108,000–$146,200 / year
Opens an external site
- Employment type
- Full-time
- Experience level
- Mid-level · 4+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Office presence
- 2 days per week
Job summary
Design, build, and refine AI-assisted tools and workflows to optimize Support, Technical Escalations, and Workforce Management operations. Partner with leadership to identify automation opportunities and maintain reporting dashboards that track quality and performance metrics.
Job details
Design, build, and refine AI-assisted tools and workflows to optimize Support, Technical Escalations, and Workforce Management operations. Partner with leadership to identify automation opportunities and maintain reporting dashboards that track quality and performance metrics. Requires 4+ years of experience in a contact center or SaaS support environment with hands-on experience in prompt engineering or agentic workflows. Candidates must possess strong data visualization skills and a proven ability to translate technical work for non-technical stakeholders.
What you’ll do
Design, build, and refine AI-assisted tools and workflows to optimize Support, Technical Escalations, and Workforce Management operations. Partner with leadership to identify automation opportunities and maintain reporting dashboards that track quality and performance metrics.
Requirements
Requires 4+ years of experience in a contact center or SaaS support environment with hands-on experience in prompt engineering or agentic workflows. Candidates must possess strong data visualization skills and a proven ability to translate technical work for non-technical stakeholders.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Flexible time off
- Counseling benefit
- RRSP matching
- RESP contribution
- Clioversary recognition program
Listed skills
- Data visualization · Preferred
- SQL · Preferred
- Microsoft Excel · Preferred
- Reporting · Preferred
- prompt engineering · Preferred
- Salesforce · Preferred
- Workflow Automation · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- AI tool building
- Prompt engineering
- Agentic workflows
- Data visualization
- Looker
- Salesforce
- SQL
- Excel
- WFM metrics
- QA metrics
- Contact center operations
- SaaS support
- Reporting
- Workflow automation
- Technical escalations
Job areas
- Technology
- Customer Service & Support
- Software
- Data & Analytics
- Legal
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