Omnichannel & Sales Assistant - Sydney Australia

Job summary

You will support call centre operations and improve booking systems while collaborating with travel experience designers and business development managers. Additionally, you will own the rollout of an omnichannel project to enhance customer and agent experiences.

Job details

Omnichannel Sales Support Intern — Club Med Australia For over 70 years, Club Med has been the world leader in all-inclusive, upscale, multicultural holidays, with 70+ resorts in some of the most beautiful destinations on earth. About The Role You'll help create a seamless booking experience for our clients and travel agency partners, supporting conversion across all our sales tools. Working alongside our Travel Experience Designers (TED), Business Development Managers and Online team, you'll support call centre operations and improve the systems our customers and agents rely on — from the Travel Agent portal to our internal booking engine. What You'll Do Call centre support: Produce performance and incentive reporting, coordinate training plans with BDMs, transport, regional and GMDt teams, contribute to quality assurance assessments, and handle day-to-day needs including product queries, regional communiqués, voucher updates and digital issue follow-up. Systems management: Improve the Travel Agent registration process, gather customer feedback and propose enhancements to the booking engine, introduce automation, and roll out related training. You'll work closely with the Global Marketing and Digital team in Paris. Dedicated project: Own the rollout of one omnichannel project (for example, a new contact channel such as WhatsApp or live chat, or a new system feature) under the guidance of the Omnichannel Manager. About You Tech-savvy, customer-focused and genuinely passionate about travel. You're hands-on, organised and rigorous, with a curious, data-driven mindset. What You'll Bring Experience in sales or customer service Advanced Microsoft Office skills Strong written, verbal and presentation skills in English Confidence working with data to draw insights Ability to prioritise and juggle multiple tasks Studying or completed a degree in Marketing or Business (preferred) Work from Home 2 Days a week! This ON SITE position is based in Sydney, Australia. Applicants are required to provide a school agreement as this is a vocational position. Candidates must be eligible to possess an Australian Working Holiday Visa.

What you’ll do

You will support call centre operations and improve booking systems while collaborating with travel experience designers and business development managers. Additionally, you will own the rollout of an omnichannel project to enhance customer and agent experiences.

Requirements

Candidates should have experience in sales or customer service, advanced Microsoft Office skills, and strong communication abilities. A degree in Marketing or Business is preferred, and applicants must be eligible for an Australian Working Holiday Visa.

Benefits

• Work from home 2 days a week

Listed skills

• Customer service · Preferred
• Quality assurance · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Reporting · Preferred
• Microsoft Office · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales support
• Customer service
• Microsoft Office
• Data analysis
• Communication
• Presentation skills
• Project management
• Automation
• Systems management
• Quality assurance
• Reporting

Job areas

• Sales
• Customer Service & Support
• Hospitality
• Marketing
• Administrative

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