Associate Vice President, Retail and Consumer Solutions

Job summary

The Associate Vice President provides strategic leadership for the technology ecosystem supporting retail operations, digital channels, and e-commerce. They are responsible for leading a team of over 60 IT professionals and managing a $50M+ retail and consumer technology portfolio.

Job details

Federated Co-operatives Limited (FCL) is hiring an Associate Vice President, Retail and Consumer Solutions on a permanent basis on our Technology team. This position is a remote opportunity and can be based across Canada. The AVP, Retail and Consumer Solutions provides strategic leadership for the technology ecosystem supporting retail operations, customer engagement, digital channels, and e-commerce across the CRS, while navigating complex stakeholder needs and guiding technology modernization that delivers value across diverse business lines. If you are interested in leading the technology strategy that powers retail operations, customer experiences, and digital innovation across the CRS while influencing enterprise-wide transformation, this is an exceptional opportunity to make a lasting impact. Apply today! What you’ll do: * Provide strategic leadership and direction for a team of Org Leaders and 60+ IT professionals to ensure that the technology needs for all local Co-op operations and customer touchpoints are met. * Maintain system and workforce capacity plans, including full-time and contract resources, to ensure the effective delivery of technology projects and services. * Establish and drive short- and long-term technology transformation goals that enhance retail and consumer technology capabilities while delivering continuous service improvement and operational efficiency in a rapidly evolving environment. * Lead the delivery and optimization of a $50M+ retail and consumer technology portfolio, balancing both business transformation and operational sustainment initiatives while aligning investments to strategic priorities. * Play a critical role in the technology lifecycle management, stakeholder engagement, budgeting, and the evaluation of new solutions to ensure reliable, efficient systems that support current and future business needs. Who you’ll work with: The Team: You will work with the Director, Retails Solutions, and the Director, Digital Commerce & Solutions, will have 3 direct report(s) and will report into the Vice President of Technology. This team fosters a culture of strategic leadership, collaboration, and adaptability, working across diverse business units and stakeholder groups to deliver innovative technology solutions while navigating complex operational and local Co-op priorities. The Collaborators: You will work closely with other functions in our Technology business unit and collaborate with senior leaders across FCL, local Co-ops, external partners, technology vendors, and service providers. Why it matters: We help local Co-ops grow and thrive by offering a range of professional services, including marketing, market research, information technology, human resources, accounting, risk management and business development. Who you are: You are looking for a career in Information Technology and: * 15+ years of progressive work experience in IT, with demonstrated leadership in areas related to applications, as well as retail infrastructure. * Have a University Degree in Computer Science or related fields (a combination of relevant education and experience may be considered). * Direct experience leading retail technology is required, including demonstrated ability to navigate complex customer and political environments through periods of transformative change. * Professional certifications such as ITIL, PMP, or equivalent credentials are considered an asset. * Have exceptional communication skills, capable of building trusted relationships, navigating complex stakeholder environments, and leading teams through transformation are considered assets. What we offer: * Competitive salaries, short-term incentives, a comprehensive benefits package, and an employer-contributed pension plan. * Encouragement to take advantage of learning opportunities to grow and develop as a Team Member. * As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and what we offer, visit www.fcl.crs [https://www.fcl.crs]. We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience. If you require an accommodation during the recruitment process, we invite you to submit your requests to us via fclhr@fcl.crs. All information received will be kept confidential. If this opportunity speaks to you, we invite you to apply by October 23, 2026. We thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted. FCLHP As this position is considered a position of trust, you may be required to complete criminal background check in accordance with FCL policies. FCL embraces diversity and inclusion. We’re working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process. As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. Our work is guided by our values of integrity, excellence and responsibility and driven by our vision of building sustainable communities together. To learn more about who we are, visit www.fcl.crs [https://www.fcl.crs/].

What you’ll do

The Associate Vice President provides strategic leadership for the technology ecosystem supporting retail operations, digital channels, and e-commerce. They are responsible for leading a team of over 60 IT professionals and managing a $50M+ retail and consumer technology portfolio.

Requirements

Candidates must have 15+ years of progressive IT experience with demonstrated leadership in retail infrastructure and applications. A University Degree in Computer Science or a related field is required, along with the ability to navigate complex stakeholder environments.

Benefits

• Competitive salary
• Short-term incentives
• Comprehensive benefits package
• Employer-contributed pension plan
• Learning opportunities

Listed skills

• Budgeting · Preferred
• Team Leadership · Preferred
• Change Management · Preferred
• Operational Efficiency · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Strategic leadership
• Retail technology
• Technology transformation
• Stakeholder engagement
• Portfolio management
• Digital innovation
• E-commerce
• Technology lifecycle management
• Budgeting
• Team leadership
• Change management
• Infrastructure management
• Operational efficiency
• Customer engagement
• Communication skills
• Service Improvement
• Retail Operations
• Operational Efficiency
• Building Trust
• Community Sustainability
• Digital Channels
• Technology Solutions
• Technology Ecosystems
• Strategic Prioritization
• Technology Lifecycle Management
• Accounting
• Adaptability
• Business Development
• Business Transformation
• Investments
• Communication
• Computer Science
• Information Technology
• Customer Engagement
• Cooperation
• Leadership
• Marketing
• Innovation
• ITIL 4
• Technology Strategies
• Risk Management
• Market Research
• Operations
• Retail Sales
• Service Improvement Planning
• Stakeholder Engagement
• Strategic Leadership
• Team Leadership
• Balancing (Ledger/Billing)

Job areas

• Technology
• Management & Leadership
• Retail
• Software
• Associate Vice President
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

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