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Service Desk Analyst

Toronto, ON
Hybrid
Posted Oct 3, 2026
1 position

$21 / hour

Opens an external site

Employment type: Contract
Experience level: Entry, Junior · 0+ years
Apply by: Oct 31, 2026
Posting language: English
Working hours: 38 hours per week
Office presence: 1 days per week
Seniority: Associate
Application method: Direct apply is available

Job summary

Provide service desk and technical support in a corporate Windows environment. Troubleshoot computer, laptop, printer, Microsoft 365, remote-access, and MFA issues.

Job details

Title: Service Desk Analyst/Help Desk Analyst Type (Contract, C2H, Perm): Contract - 12 months Location: Tuesday and every second Friday (total 5x per month)- Toronto, ON- Hybrid Shift/Core Hours: 37.5 Hours Compensation: $22/hour Interview Process: One round - In-person Must Haves: Previous experience working in a Service Desk, Help Desk, Desktop Support, or Technical Support environment Basic understanding of IT support and troubleshooting principles Hands-on experience troubleshooting Windows/computer issues and supporting MS 365 applications Working knowledge of Active Directory Experience troubleshooting Citrix VPN or similar remote-access technologies Experience supporting MS Multi-Factor Authentication (MFA). Experience supporting Windows in a business/corporate environment Familiarity with SharePoint Experience troubleshooting common computer, laptop, and printer issues Strong communication skills Nice to Have: Comes from bank or financial space We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing. The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.

What you’ll do

Provide service desk and technical support in a corporate Windows environment. Troubleshoot computer, laptop, printer, Microsoft 365, remote-access, and MFA issues.

Requirements

Candidates must have prior experience in service desk, help desk, desktop support, or technical support, along with basic IT troubleshooting knowledge. Required experience includes Windows, Microsoft 365, Active Directory, Citrix VPN or similar remote-access tools, MFA, and SharePoint; strong communication skills are also required.