Dispatcher

Job summary

The dispatcher is responsible for planning and scheduling team members to ensure proper staffing while resolving customer inquiries and operational issues. They also monitor transportation targets, ensure legal compliance with hours of work, and assist with gatehouse duties as required.

Job details

About Us CommerceLink Logistics ULC is a division of Canada Cartage, dedicated to providing fleet outsourcing services for one of Canada’s largest retail chains. At CommerceLink, we take pride in our people-first culture. Our team of professional drivers, logistics experts, and support staff work collaboratively to deliver exceptional service while fostering a workplace that values safety, respect, and career growth. With locations nationwide, we offer diverse opportunities for individuals seeking a rewarding career in transportation and logistics. Job Dispatch Responsibilities: Ensures the timely resolution of customer inquiries, concerns and problems. Supports Regional Transportation operations offering assistance and guidance as required. Plans and schedules for team members to ensure proper staffing across all shifts, ensuring alignment with volumes and service expectations. Reviews accuracy of time and attendance reporting to ensure legal compliance with hours of work. Compiles data on incidents and accidents, distributes and communications with appropriate personnel. Committed to achieving Transportation targets in a timely fashion while focusing on continuous improvement. Effectively and efficiently responding to Client and employee inquiries; resolving any conflicts or problems that might arise; etc. Assist with Gatehouse duties as required (where applicable). Assist with Gatehouse duties as required (where applicable). Skills and Knowledge: Awareness of Highway traffic act including hours of service, TDG, weight restrictions etc. Strong knowledge of applicable routes within region. Working knowledge of transportation cargo claims, transportation laws and risk management. Must have excellent organizational skills, work collaboratively, resource allocation, problem solving and troubleshooting; information gathering including research, interpretation and analysis Communication skills including written (reports) Email and verbal (internal and external customers) Indirect supervision of driving staff on a daily basis; ability to lead, motivate and manage a team; strong customer focus. Intermediate keyboarding skills using a PC and knowledge of email, word processing and spreadsheet experience Strong time-management skills, with the ability to multitask, manage multiple projects, meet deadlines, and thrive in a fast-paced environment. Strong knowledge of applicable routes within region. Minimum Education Required: High School Minimum Years of Experience Required: 2 to 3 years Job Type: Permanent Position Expected hours: 40 hours per week but could vary depending on the operational needs. Additional pay: Overtime pays – If required Schedule: Shifts – 11am to 07:30pm Saturday, Sunday, Monday, Thursday and Friday Equal Opportunity & Accommodation Statement CommerceLink Logistics ULC is an equal opportunity employer committed to fostering an inclusive, accessible, and respectful workplace. We welcome and encourage applications from all qualified candidates. Accommodations are available upon request for candidates participating in all stages of the recruitment and selection process. If you require accommodation, please inform Human Resources, and we will work with you to meet your needs in accordance with applicable legislation. We thank all applicants for their interest; however, only candidates selected for further consideration will be contacted.

What you’ll do

The dispatcher is responsible for planning and scheduling team members to ensure proper staffing while resolving customer inquiries and operational issues. They also monitor transportation targets, ensure legal compliance with hours of work, and assist with gatehouse duties as required.

Requirements

Candidates must have 2 to 3 years of experience in transportation or logistics and a high school diploma. Strong knowledge of regional routes, transportation laws, and excellent organizational and communication skills are required.

Benefits

• Overtime pay

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Regulatory Compliance · Preferred
• Data analysis · Preferred
• Risk Management · Preferred
• Communication · Preferred
• Logistics · Preferred
• Team Leadership · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Logistics
• Transportation
• Dispatching
• Fleet management
• Problem solving
• Time management
• Communication
• Risk management
• Data analysis
• Team leadership
• Customer service
• Scheduling
• Regulatory compliance
• Keyboarding
• Spreadsheet software
• Organizational Skills
• Ability To Meet Deadlines
• Information Gathering
• Research
• Spreadsheets
• Customer Service
• Regulatory Compliance
• Continuous Improvement Process
• Word Processing
• Highway Traffic Act
• Problem Solving
• Risk Management
• Multitasking
• Operations
• Outsourcing
• Resource Allocation
• Time Management
• Troubleshooting (Problem Solving)
• Customer Inquiries

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Administrative
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

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