Aviseur interne | Internal advisor

Job summary

Coordinate the planning, opening, and closing of internal repair orders and manage files according to delivery schedules and vehicle preparation requests. Coordinate communication among sales, parts, service, and external partners; follow up on vehicle preparation, press vehicles, PDI and safety recall claims, and invoicing while ensuring accurate records and timely delivery readiness.

Job details

Qui est le Groupe Dilawri ? Fondé en 1985 et établi au Québec depuis 2015, le Groupe Dilawri continue de s’appuyer sur une histoire d’excellence en tant que plus grand groupe automobile du Canada. Pourquoi travailler avec nous et ce que nous offrons? Rémunération hebdomadaire; Équipe stable, dynamique et dévouée; Fonds de pension après 1 an; Excellente assurance collective comprenant une assurance dentaire, médicale, assurance-vie, assurance voyage et une assurance maladie complémentaire. Formation fournie et continue; Des opportunités d'avancement de carrière et promotions internes; Des rabais employés intéressants; Plusieurs activités sociales au cours de l’année (5@7, Party de Noël, Dîner BBQ, etc.) Responsabilités Principales Assurer la planification ainsi que l’ouverture et la fermeture des bons de travail à l’interne; Assurer la gestion des dossiers, de leur ouverture jusqu’à leur fermeture, en fonction de l’agenda des livraisons et des demandes de préparation; Assurer une communication efficace entre les départements des ventes, des pièces et du service; Assurer la communication et la coordination avec les différents intervenants externes; Effectuer le suivi des véhicules neufs et usagés; Assurer la gestion des véhicules de presse; Effectuer le suivi des réclamations liées aux PDI et aux rappels de sécurité; Effectuer la facturation et assurer l’exactitude des dossiers; Effectuer toute autre tâche connexe nécessaire au bon fonctionnement du département. Qualifications Et Compétences Requises Posséder une expérience pertinente; Avoir de l’entregent, posséder un excellent service à la clientèle; Capacité à travailler sous pression; Professionnalisme, courtoisie et présentation soignée; Avoir de la facilité et de l’intérêt à travailler en équipe; Le genre masculin n’est utilisé qu’afin d’alléger le texte. Who is the Dilawri Group? Founded in 1985 and established in Quebec since 2015, the Dilawri Group continues to build on a history of excellence as Canada's largest automotive group. Why work with us and what we offer? Weekly salary; Stable, dynamic and dedicated team Pension funds after 1 year; Excellent group insurance including dental, medical, life, travel and extended health. Ongoing training provided; Opportunities for career advancement and internal promotion; Attractive employee discounts; Many social activities throughout the year (5@7, Christmas Party, BBQ Dinner, etc.) Main Responsibilities Coordinating the planning, opening and closing of internal repair orders; Managing files from opening to closing, in accordance with delivery schedules and vehicle preparation requests; Ensuring effective communication between the Sales, Parts and Service departments; Communicating and coordinating with various external partners; Managing and following up on new and used vehicle preparation; Coordinating press vehicles; Managing PDI and safety recall claims; Handling invoicing and ensuring the accuracy and completeness of all files; Following up on outstanding work and ensuring vehicles are ready according to scheduled delivery dates; Performing any other related duties required for the smooth operation of the department. Required Qualifications And Skills Relevant experience; Interpersonal skills, excellent customer service; Ability to work under pressure; Professionalism, courtesy and neat presentation; Ability and interest in working as part of a team;

What you’ll do

Coordinate the planning, opening, and closing of internal repair orders and manage files according to delivery schedules and vehicle preparation requests. Coordinate communication among sales, parts, service, and external partners; follow up on vehicle preparation, press vehicles, PDI and safety recall claims, and invoicing while ensuring accurate records and timely delivery readiness.

Requirements

Relevant experience is required, along with strong interpersonal skills and excellent customer service. Candidates should be able to work under pressure, demonstrate professionalism and courtesy, maintain a neat presentation, and work effectively as part of a team.

Benefits

• Weekly Pay
• Pension Plan After One Year
• Dental Insurance
• Medical Insurance
• Life Insurance
• Travel Insurance
• Extended Health Insurance
• Ongoing Training
• Career Advancement Opportunities
• Internal Promotions
• Employee Discounts
• Social Activities

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• interpersonal skills · Preferred
• scheduling · Preferred
• working under pressure. · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Repair Order Coordination
• File Management
• Scheduling
• Interdepartmental Communication
• External Partner Coordination
• Vehicle Preparation Follow-Up
• Press Vehicle Coordination
• PDI Claims Management
• Safety Recall Claims Management
• Invoicing
• Record Accuracy
• Customer Service
• Interpersonal Skills
• Working Under Pressure
• Teamwork
• Professionalism

Job areas

• Administrative
• Customer Service & Support
• Transportation
• Sales

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