Guest Experience Coordinator

Job summary

Operate the multi-line switchboard, answer and route calls, relay messages, and greet and direct dealership visitors. Provide administrative and clerical support, including data entry, word processing, mail handling, filing, and maintaining an organized reception area.

Job details

Dilawri Overview Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Discover how you can build your career with Position Overview Land Rover North Vancouver is seeking a professional and organized Customer Experience Coordinator to serve as the dealership’s first point of contact. This role manages a multi‑line switchboard, greets and directs visitors, and provides general administrative support including filing, mail handling, and basic clerical tasks. Maintaining a clean, welcoming front desk is essential. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to work both independently and as part of a team. The expected pay for this position is $19 - $20 per hour. Primary Duties And Responsibilities Switchboard Operator: Answer all incoming phone calls in a professional, polite and efficient manner. Places, receives & routes a high volume of calls through a multi-line switchboard, while supplying information to callers, relaying messages & announcing visitors to internal staff. Administration: Assists in overflow tasks from staff including word processing, data entry & internet research tasks. Sort and stuff letters and misc. mailings as required. Filing Clerk: Performs basic clerical tasks such as arranging invoices & other indexed documents, cash receipt book revisions. Front Desk Coordinator: Serves as the first impression of the dealership & front lines the main desk at point of entry for the purpose of greeting & directing all visitors, including vendors, clients & customers. Maintain the appearance of the reception desk; cleanliness & organization of documents & files is mandatory. Other duties as assigned by management Qualifications Required Have excellent verbal and written communication skills. Be extremely organized. Pay close attention to detail. Be self-motivated. Ability to work independently and as a team. Legally entitled to work in Canada About Dilawri In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: Discounted employee vehicle purchase program Job-specific coaching & training programs Comprehensive health & dental plans Employee wellness & assistance programs Employee social events Build your career with a team that is driven by excellence, integrity and innovation. Discover Dilawri.

What you’ll do

Operate the multi-line switchboard, answer and route calls, relay messages, and greet and direct dealership visitors. Provide administrative and clerical support, including data entry, word processing, mail handling, filing, and maintaining an organized reception area.

Requirements

Candidates must have excellent verbal and written communication skills, strong organization, and close attention to detail. They should be self-motivated, able to work independently and as part of a team, and legally entitled to work in Canada.

Benefits

• Discounted Employee Vehicle Purchase Program
• Job-Specific Coaching and Training Programs
• Comprehensive Health and Dental Plans
• Employee Wellness and Assistance Programs
• Employee Social Events

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Filing · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Verbal Communication
• Written Communication
• Organization
• Attention to Detail
• Customer Service
• Telephone Switchboard Operation
• Call Routing
• Visitor Reception
• Administrative Support
• Word Processing
• Data Entry
• Internet Research
• Filing
• Mail Handling
• Teamwork
• Independent Work

Job areas

• Customer Service & Support
• Administrative

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