PT Reception

Job summary

Greet and assist dealership clients, answer and direct incoming calls, provide basic dealership information, and refer inquiries to the appropriate person or department. Maintain the customer waiting area and perform administrative tasks, including tracking sales traffic, updating records and lists, and reviewing appointments and deliveries in dealership software.

Job details

Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the , we are also committed to making a meaningful impact in the communities we serve. Discover how you can build your career with Position Overview South Pointe Honda is actively searching for a Receptionist to join the team at Dilawri Group! Primary Duties And Responsibilities As the first point of contact for clients, you require exceptional customer service skills and professional phone etiquette. You will greet and assist clients when they first arrive at the dealership. Responsible for answering and directing all incoming phone calls in a professional and courteous manner. Provides basic information about the dealership and the Dilawri Group in order to answer inquiries and to refer customers to the appropriate individual or department. Maintains the cleanliness of the customer waiting lounge and ensures it is well stocked. Performs administrative duties such as recording sales traffic, distributing schedules for Sales Representatives, maintaining gas chit books and receipts, updating telephone lists, updating vehicle inventory lists and ordering business cards. Reviews appointments and deliveries in dealership software and maintains customer relationship management alerts and customer maintenance. Qualifications Required You are committed to offering world class customer service and building lifelong customer relationships. You have a growth mindset and are continuously innovating and developing your skills. You thrive in an environment that supports collaboration and respect. You are passionate about making a difference. You are honest, trustworthy and care about providing the best possible customer experience. About Dilawri In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: Discounted employee vehicle purchase program Job-specific coaching & training programs Comprehensive health & dental plans Employee wellness & assistance programs Employee social events Build your career with a team that is driven by excellence, integrity and innovation. Discover Dilawri.

What you’ll do

Greet and assist dealership clients, answer and direct incoming calls, provide basic dealership information, and refer inquiries to the appropriate person or department. Maintain the customer waiting area and perform administrative tasks, including tracking sales traffic, updating records and lists, and reviewing appointments and deliveries in dealership software.

Requirements

The posting does not specify formal education or prior experience requirements. It seeks someone committed to excellent customer service and lasting customer relationships, with a growth mindset, collaborative approach, and honest and trustworthy conduct.

Benefits

• Discounted Employee Vehicle Purchase Program
• Job-Specific Coaching and Training Programs
• Comprehensive Health and Dental Plans
• Employee Wellness and Assistance Programs
• Employee Social Events

Listed skills

• Customer service · Preferred
• Collaboration · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Professional Phone Etiquette
• Client Greeting and Assistance
• Call Routing
• Customer Relationship Management
• Administrative Support
• Appointment Management
• Sales Traffic Recording
• Inventory List Maintenance
• Attention to Detail
• Communication
• Collaboration
• Integrity

Job areas

• Customer Service & Support
• Administrative
• Sales

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