Lease Retention Coordinator

Job summary

Process leasing documents and maintain transaction files, prepare leasing and renewal reports, and coordinate follow-up with sales consultants and customers. Supervise lease returns by arranging appointments, inspecting vehicles, and preparing related reports.

Job details

Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Discover how you can build your career with Dilawri Group is now actively searching for a Lease Manager to join the team at 401 Dixie Mazda. Pay Rate: This is a commission based role. Responsibilities Process all leasing documentation and maintain detailed files on all leasing transactions Prepare various reports, including the ratio of retail sales to leases and renewal percentages Follow-up with Sales Consultants during the renewal process Supervise lease returns, including arranging appointments, inspecting vehicles and issuing any related reports Keep the list of customers up-to-date and ensures that the follow-up calls are made by the Sales & Leasing Consultants Qualifications Strong oral and written communication Excellent interpersonal and negotiation skills Passion for people and processes Drive for excellence Must have a valid Driver’s License for Ontario Must have valid OMVIC License If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration. About Us In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: Discounted employee vehicle purchase program Job-specific coaching & training programs Comprehensive health & dental plans Employee wellness & assistance programs Employee social events Build your career with a team that is driven by excellence, integrity and innovation. Discover Dilawri. Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

What you’ll do

Process leasing documents and maintain transaction files, prepare leasing and renewal reports, and coordinate follow-up with sales consultants and customers. Supervise lease returns by arranging appointments, inspecting vehicles, and preparing related reports.

Requirements

Candidates should have strong oral and written communication, interpersonal, and negotiation skills, along with a passion for people and processes and a drive for excellence. A valid Ontario driver’s license and a valid OMVIC license are required.

Benefits

• Employee Vehicle Purchase Program
• Job-Specific Coaching and Training Programs
• Health and Dental Plans
• Employee Wellness and Assistance Programs
• Employee Social Events

Listed skills

• Teamwork · Preferred
• written communication · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Vehicle Inspection · Preferred
• Negotiation · Preferred
• report preparation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Lease Documentation Processing
• Recordkeeping
• Report Preparation
• Customer Follow-Up
• Lease Renewal Coordination
• Lease Return Supervision
• Vehicle Inspection
• Oral Communication
• Written Communication
• Interpersonal Skills
• Negotiation
• Customer Relationship Management
• Attention to Detail
• Teamwork

Job areas

• Sales
• Customer Service & Support
• Administrative
• Transportation

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