Support Specialist, DoorDash for Business: Live Operations
- Austin, Texas, United States, Denver, Colorado, United States, Los Angeles, California, United States, New York, New York, United States, San Diego, California, United States, Tempe, Arizona, United States
- Remote
- Posted Sep 17, 2026
- 1 position
US$21–US$31 / hour
- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Posting language
- English
- Working hours
- 40 hours per week
This job has expired
This position at DoorDash is no longer accepting applications. The original posting remains below for reference.
Expired Oct 7, 2026
Original job posting
The role involves triaging customer support issues and proactively resolving blockers for clients, merchants, and dashers. You will also collaborate cross-functionally to optimize processes and document new operational initiatives.
Job details
The role involves triaging customer support issues and proactively resolving blockers for clients, merchants, and dashers. You will also collaborate cross-functionally to optimize processes and document new operational initiatives. Candidates must have at least 2 years of experience in customer support, operations, or account management. Strong critical thinking, attention to detail, and the ability to adapt to ambiguous environments are required.
What you’ll do
The role involves triaging customer support issues and proactively resolving blockers for clients, merchants, and dashers. You will also collaborate cross-functionally to optimize processes and document new operational initiatives.
Requirements
Candidates must have at least 2 years of experience in customer support, operations, or account management. Strong critical thinking, attention to detail, and the ability to adapt to ambiguous environments are required.
Benefits
- 401(k) plan with employer matching
- Paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical insurance
- Dental insurance
- Vision insurance
- Paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
Listed skills
- Customer support · Preferred
- Process Optimization · Preferred
- Problem solving · Preferred
- adaptability · Preferred
- Attention to detail · Preferred
- Account Management · Preferred
- Documentation · Preferred
- Communication · Preferred
- Critical Thinking · Preferred
- Cross-Functional Collaboration · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer support
- Operations
- Account management
- Process optimization
- Critical thinking
- Triage
- Documentation
- Communication
- Problem solving
- Attention to detail
- Adaptability
- Cross-functional collaboration
- Data tracking
- SOP execution
Job areas
- Customer Service & Support
- Logistics
- Technology
- Software
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