Customer Service and Sales Advisor

Are you looking for a rewarding and long-term career with a well-established local company? At HydroSolution, we are proud to have been serving the Quebec market for over 65 years. With most of our products manufactured in Quebec, we offer not only job stability but also genuine opportunities for professional growth. Join a dedicated team and play an active role in our continued success! Role As a Customer Service and Sales Advisor, you will leverage your consulting and relationship-building skills to respond to customer inquiries and guide them according to their needs. You will be the go-to resource for understanding customer requirements and recommending the most suitable solutions from our range of water heaters, heat pumps, electric vehicle charging stations, and other products. Your goal? Deliver an outstanding customer experience with every interaction by focusing on service excellence and a deep understanding of customer needs. You will contribute to customer satisfaction and loyalty while supporting sales objectives through a consultative approach built on trust, guidance, and value creation. Responsibilities Respond to incoming calls and online customer inquiries regarding our products and services; Promote the features and benefits of our products and services to prospective customers; Assess customer needs, provide expert product recommendations, and prepare corresponding quotations; Maintain thorough follow-ups while acting as a liaison between customers, representatives, and suppliers; Perform various administrative tasks, such as updating customer records, data entry, document filing, and more. Ideal Candidate Profile Passionate about delivering exceptional customer service and building strong customer relationships quickly and easily; Highly organized with strong attention to detail; Recognized for sales and negotiation skills; Comfortable using computer systems, including Outlook, Excel, and Adobe; Strong verbal and written communication skills and a collaborative mindset; Bilingual (French and English) to effectively serve both English-speaking and French-speaking customers and provide quality service in both languages; Previous call center experience is considered an asset; Available to work according to operational needs (between 8:00 a.m. and 7:00 p.m., Monday to Friday). What We Offer All Employees Comprehensive training on our products; Competitive salary based on your experience; Sick days and personal days available throughout the year; Group insurance program (extended health care, prescription drugs, dental, life, vision, and more); Group RRSP with employer contributions; Hybrid work model: 1 day per week in the office; Wellness and remote work allowances; Free covered parking; Team activities and motivating contests; Professional development opportunities; Telemedicine services; And much more! About HydroSolution At HydroSolution, everyone's work is a source of inspiration and pride. Together, we offer much more than products: we provide peace of mind to Quebecers through turnkey solutions designed for their comfort and security. Water heaters, EV charging stations, heat pumps, leak detection systems, water purifiers... our services continue to evolve to meet the needs of today and tomorrow. We may not save lives, but we do rescue bad days! That's why we consider our employees everyday heroes for thousands of Quebecers. Do you have what it takes to join a dedicated team committed to making life easier for its customers? Apply today. This opportunity could change your future too!

The advisor will respond to customer inquiries, assess needs, and recommend appropriate products such as water heaters and heat pumps. They are also responsible for maintaining customer records, preparing quotations, and acting as a liaison between customers and suppliers.

The ideal candidate possesses strong communication and sales skills with a collaborative mindset and proficiency in computer systems like Outlook and Excel. Bilingualism in French and English is required to effectively serve the company's customer base.

• Comprehensive training • Competitive salary • Sick days • Personal days • Group insurance program • Extended health care • Prescription drugs • Dental insurance • Life insurance • Vision care • Group RRSP • Employer contributions • Hybrid work model • Wellness allowance • Remote work allowance • Free covered parking • Team activities • Professional development • Telemedicine services

• Customer servicePreferred
• OrganizationPreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred
• SalesPreferred
• CommunicationPreferred
• Data entryPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Relationship building
• Consultative selling
• Negotiation
• Communication
• Data entry
• Administrative tasks
• Organization
• Attention to detail
• Outlook
• Excel
• Adobe
• Bilingualism
• Call center operations
• Client Needs Assessment
• Water Heaters
• Bilingual (French/English)
• Administrative Functions
• Microsoft Excel
• Call Center Experience
• Customer Service
• Consultative Approaches
• Consulting
• Data Entry
• English Language
• French Language
• Leak Detection And Repair
• Medical Prescription
• Microsoft Outlook
• Quotations
• Relationship Building
• Telehealth
• Value Creation
• Electric Vehicles
• Filing
• Customer Inquiries
• Detail Oriented

• Customer Service & Support
• Sales
• Administrative
• Energy
• Customer Service Sales Advisor
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Office presence

1 days per week