Service Manager - Heavy Equipment

Job summary

Oversee daily service department operations, lead and develop technicians and coordinators, and maintain high standards for safety, quality, productivity, and customer satisfaction. Track performance and financial results, improve processes, manage staffing and training, and resolve customer issues while building strong client relationships.

Job details

Service Manager – Heavy Equipment West St. Paul, Manitoba About The Role The Service Manager is a hands‑on, organized leader responsible for guiding the Service team, overseeing daily department operations, and building strong customer relationships that support ongoing growth in the region. This role ensures the team’s work aligns with branch and company goals while maintaining a high standard of service delivery. What You’ll Do Oversee daily Service department operations, including scheduling, quality, safety, productivity, and customer satisfaction Lead, coach, and support Service Technicians and Service Coordinators Foster a safe, inclusive, and engaging work environment Monitor facility conditions and recommend maintenance or improvements Identify and implement process improvements to boost efficiency and profitability Coordinate training to support continuous learning and skill development Monitor employee performance, provide feedback, and support development plans Track departmental KPIs and report performance trends to management Hold regular team meetings to review performance, safety, and operational updates Assess staffing needs and recommend adjustments as required Participate in recruitment, hiring, and onboarding activities Resolve customer issues, conduct customer visits, and maintain strong client relationships Total Rewards Competitive base salary + Annual bonus opportunity Annual Performance Review with Increase Opportunity Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage Vacation & Paid Personal days Employer Matching Retirement Savings Plan Position Details Location: West St. Paul, Manitoba Status: Permanent Type: Managerial role Vacancy Type: New vacancy Travel: 2%-5% - to local customer premises as required What You Bring Education/ Certification: Journeypersons Licensed heavy duty, on-off road mechanic preferred Valid driver’s license and an acceptable driver’s abstract, based on Company standards. Successful completion of a pre-employment background check, where applicable and in accordance with applicable laws. Experience Minimum 3 years’ experience as a Service Manager in the field of Heavy, Industrial or Agricultural equipment Strong mechanical expertise with knowledge of equipment repair processes Solid technical knowledge of hydro-electrical systems Experience managing a Service P&L and demonstrated with demonstrated results Work Environment Shop, warehouse, yard, office environments Who We Are Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems. We are a proud subsidiary of Federal Signal Corporation. Our Core Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition Apply Today If you are looking for a new opportunity, then we at Joe Johnson Equipment, welcome your application and are committed to employment equity and encourage applications from all qualified candidates, however only those who are being considered for the position will be contacted. Accommodation is available upon request throughout the recruitment process in accordance with applicable laws. #CANJJE

What you’ll do

Oversee daily service department operations, lead and develop technicians and coordinators, and maintain high standards for safety, quality, productivity, and customer satisfaction. Track performance and financial results, improve processes, manage staffing and training, and resolve customer issues while building strong client relationships.

Requirements

Requires at least three years of service management experience in heavy, industrial, or agricultural equipment, along with strong mechanical expertise, equipment repair knowledge, hydro-electrical systems knowledge, and experience managing a Service P&L. A journeyperson license as a heavy-duty on- or off-road mechanic is preferred; a valid driver’s license and acceptable driving abstract are required.

Benefits

• Annual Bonus Opportunity
• Annual Performance Review With Increase Opportunity
• Health Insurance
• Dental Insurance
• Life Insurance
• Disability Insurance
• Travel Coverage
• Vacation Days
• Paid Personal Days
• Employer-Matched Retirement Savings Plan

Listed skills

• Occupational safety · Preferred
• Team Leadership · Preferred
• scheduling · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service Department Operations
• Team Leadership
• Coaching and Employee Development
• Scheduling
• Quality Management
• Workplace Safety
• Productivity Management
• Customer Relationship Management
• Process Improvement
• KPI Tracking and Reporting
• Recruitment and Onboarding
• Customer Issue Resolution
• Heavy Equipment Repair
• Hydro-Electrical Systems
• Service P&L Management
• Staffing Planning

Job areas

• Management & Leadership
• Trades
• Customer Service & Support
• Engineering

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