Business Process Management (Appian BPM) Developer

Job summary

Maintain the stability, reliability, and performance of Appian production systems by resolving complex L2/L3 issues, conducting root cause analysis, and implementing lasting fixes. Lead operational improvements and automation, support releases and change management, maintain documentation, mentor team members, and ensure compliance with enterprise standards.

Job details

Position: Senior Appian Developer / Business Process Management Developer Type: Contract Start Date: 11/16/2026 End Date: 5/14/2027 Location: Toronto, ON (Preferred) or London, ON Work model: Hybrid (2 – 3 days onsite) MANDATORY SKILLS 6-8 years of experience with Appian development and support. Strong expertise in: Appian BPM, Appian Workflow, Business Process Management (BPM) Experience supporting enterprise production applications and complex business workflows. Strong experience with L2/L3 production support, incident management, and problem management. Senior Appian Developer responsible for ensuring the stability, reliability, and performance of Appian BPM solutions while leading production support, incident management, workflow automation, IDP, and RPA initiatives. Key Responsibilities Ensure stability and reliability of production systems through review of fixes, root cause analysis, and validation of resolutions. Lead troubleshooting and resolution of complex L2/L3 production issues while meeting SLA requirements. Proactively monitor applications, identify anomalies, and implement preventive measures to reduce incidents. Drive problem management by resolving recurring issues through permanent fixes and automation. Improve system performance, resilience, stability, and operational efficiency. Support change management and release activities to ensure smooth, low-risk deployments. Collaborate with business, development, infrastructure, and support teams to resolve issues and maintain service continuity. Maintain runbooks, knowledge articles, and operational documentation. Drive automation initiatives to reduce manual effort and improve response times. Mentor team members on production support best practices and operational excellence. Ensure compliance with enterprise security, governance, and operational standards. Provide leadership with visibility into system health, operational risks, and improvement opportunities. Core Qualifications 6-8 years of experience with Appian development and support. Strong expertise in: Appian BPM, Appian Workflow, Business Process Management (BPM) Experience supporting enterprise production applications and complex business workflows. Strong experience with L2/L3 production support, incident management, and problem management. Proven ability to perform root cause analysis and implement long-term corrective actions. Experience with application monitoring, troubleshooting, and operational support processes. Experience improving application performance and system reliability. Strong understanding of change management and release management practices. Experience supporting workflow automation initiatives. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and stakeholder management abilities. Experience mentoring and providing technical guidance to team members. Preferred Qualifications Experience with Intelligent Document Processing (IDP). Experience with Robotic Process Automation (RPA). Experience driving operational automation initiatives. Familiarity with ITIL-based support processes and service management practices. Experience working within Agile delivery environments. Appian certifications are considered an asset. Key Skills Appian BPM Appian Workflow Business Process Management (BPM) Appian Development Intelligent Document Processing (IDP) Robotic Process Automation (RPA) Production Support L2/L3 Support Incident Management Problem Management Root Cause Analysis Application Monitoring Performance Optimization Change Management Release Management Workflow Automation Security & Governance Agile

What you’ll do

Maintain the stability, reliability, and performance of Appian production systems by resolving complex L2/L3 issues, conducting root cause analysis, and implementing lasting fixes. Lead operational improvements and automation, support releases and change management, maintain documentation, mentor team members, and ensure compliance with enterprise standards.

Requirements

Requires 6–8 years of Appian development and support experience, strong expertise in Appian BPM and workflows, and experience supporting enterprise applications and complex business processes. Candidates should have L2/L3 production support, incident and problem management, root cause analysis, monitoring, performance improvement, change and release management, and strong communication and mentoring skills; IDP, RPA, ITIL, Agile, and Appian certifications are preferred or assets.

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• Root Cause Analysis · Preferred
• Workflow Automation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Appian BPM
• Appian Workflow
• Appian Development
• Business Process Management
• Production Support
• L2/L3 Support
• Incident Management
• Problem Management
• Root Cause Analysis
• Application Monitoring
• Performance Optimization
• Change Management
• Release Management
• Workflow Automation
• Intelligent Document Processing
• Robotic Process Automation

Job areas

• Technology
• Software
• Management & Leadership
• Customer Service & Support

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