Guest Services Manager

Kelowna, BC
On-site
Posted Sep 20, 2026
1 position

$23 / hour

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Apply by: Dec 17, 2026
Posting language: English
Working hours: 40 hours per week

Job summary

The Guest Services Manager leads daily front desk operations and ensures high standards of guest service are maintained. They are responsible for coaching staff, managing inventory, and fostering a positive team environment.

Job details

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton Kelowna Airport is currently looking to fill the role of Guest Services Manager. Located near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also pickup our employees from the bus loop at UBCO! Position Summary Under the guidance of the Director of Rooms and Front Office Manager, the Guest Service Manager is responsible for leading the day to day operations and ensuring and maintaining a consistently high standard of guest service. In addition, you will be responsible for coaching the team and maintaining the smooth flow of front desk services and daily operation while adhering to the standards of the Four Points by Sheraton Kelowna Airport. What will you be doing? Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model High understanding of the Four Points by Sheraton culture; ensure all staff follow this culture as well Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training Ensure guest satisfaction is maintained Balance inventory and groups between Lightspeed and Marsha Available to work varied shifts: days, evenings, weekends and holidays Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act Additional duties as assigned by management What are we looking for? Previous experience as Guest Service Agent or similar Valid BC Class 5 license Ability to plan, prioritize and complete multiple projects in a timely manner Consistently motivates staff to achieve goals Ability to work with all employees to promote teamwork and co-operative relationships within and across departments Ability to provide ongoing coaching to staff to enhance performance Perks: Extended Health and Dental Benefits World-wide accommodation and dining discounts with Marriott brands Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel). An excellent work environment, with a focus on staff recognition and teambuilding Room for growth and development Starting Hourly Wage: $22.90 Don't miss this exciting opportunity to join our Four Points family!

What you’ll do

Requirements

Candidates must have previous experience as a Guest Service Agent and possess a valid BC Class 5 driver's license. Strong organizational skills and the ability to motivate a team are essential for this role.