Customer Service Supervisor (NOC 62010)

Job summary

Supervise, train, schedule, and coach cashiers while supporting daily front-end retail operations. Resolve customer concerns, maintain checkout presentation and inventory, authorize transactions and returns, and recommend improvements to management.

Job details

< Back Customer Service Supervisor (NOC 62010) Apply Now 79 Queen St, Sioux Lookout, ON P8T 1A1, Canada Job Type About The Job We are seeking a motivated Customer Service Supervisor (NOC 62010) to lead our front-end team at Fresh Market Foods. This is a great opportunity for a strong leader who enjoys a fast-paced retail environment and takes pride in delivering excellent customer service. In this role, you will supervise cashiers, support daily operations, and help ensure a positive, efficient, and welcoming checkout experience for every customer. Responsibilities Greet customers in a friendly and professional manner. Answer customer questions and ensure customers leave satisfied. Attending customers in person/over the phone and resolving customer complaints. Train and supervise cashiers. Co-ordinate and schedule the activities of the cashiers. Monitor cashier performance, ensure accuracy, and provide coaching and additional training asneeded. Support cashiers in resolving operational and service-related issues. Maintain specified inventory and order merchandise. Ensure front-end presentation standards are maintained, including cleanliness, signage, and displays. Authorize payments, voids, and merchandise returns as required. Make recommendations to management concerning staff and improvement of procedures. Perform other related duties as assigned. Qualifications High school diploma preferred, or an equivalent combination of education and experience. Minimum 1 year of experience in customer service or retail environment is required. Previous supervisory or team leadership experience in retail is an asset. Strong leadership, communication, and customer service skills. Ability to resolve customer complaints professionally. Ability to work flexible shifts including evenings, weekends and holidays. Language of Work: Proficiency in English required; French is considered an asset. Terms of Employment: Permanent Full-Time (40 hours/week) Positions Available: 1 Benefits After completing the 3-month probationary period, employees are enrolled in our Group Benefits which include Medical & Dental Benefits, Long Term Disability, Employee Assistance Program, Maple Program and access to our staff only gym. Additionally, employees receive a 10% discount at Fresh Market Foods and a 20% Discount at Your Dollar Store with More. After 1 year of employment, employees are eligible to enroll in our Group RRSP program. Location of Work: 79 Queen Street; Sioux Lookout, ON P8T 1A1, 100 Kejickbay, Lac Seul ON P0V2A0, Eagle Drive, Frenchmans Head Ontario P0V 1X0 Closing Date: October 31, 2026 Salary Range: $21.00 – $24.00 per/hour (depending on experience) Start Date: As soon as possible Transportation: Fresh Market Foods will cover a one-time round-trip travel cost for the successful candidate to our location and back to their permanent residence at the end of the work period. (This does not include the cost for a full trailer move (household goods, trailers, or large personal belongings etc.). Housing: Below-market value employee housing may be available, subject to availability. Submit your resume to: Liz Ward, Human Resources Manager In Store: 79 Queen Street; Sioux Lookout, ON Email: jobs@freshmarketfoods.ca Fresh Market Foods is an equal opportunity employer. We encourage all interested applicants to apply. Reasonable accommodation will be provided during the hiring process.

What you’ll do

Supervise, train, schedule, and coach cashiers while supporting daily front-end retail operations. Resolve customer concerns, maintain checkout presentation and inventory, authorize transactions and returns, and recommend improvements to management.

Requirements

A high school diploma is preferred, or an equivalent combination of education and experience, and at least one year of customer service or retail experience is required. Strong leadership, communication, and customer service skills are needed, along with the ability to resolve complaints and work flexible shifts; previous retail supervisory experience is an asset.

Benefits

• Medical Benefits
• Dental Benefits
• Long-Term Disability
• Employee Assistance Program
• Maple Program
• Employee Gym Access
• 10% Employee Discount at Fresh Market Foods
• 20% Employee Discount at Your Dollar Store with More
• Group RRSP

Listed skills

• Customer service · Preferred
• Leadership · Preferred
• Communication · Preferred
• Coaching · Preferred
• Inventory management · Preferred
• Performance Monitoring · Preferred
• scheduling · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer Service
• Communication
• Complaint Resolution
• Cashier Supervision
• Staff Training
• Scheduling
• Performance Monitoring
• Coaching
• Inventory Management
• Merchandise Ordering
• Payment Authorization
• Retail Operations
• Team Coordination

Job areas

• Retail
• Customer Service & Support
• Management & Leadership

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