Retail Sales Associate - Ottawa Trainyards

ABOUT THE ROLE As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. WHAT YOU'LL DO * Consistently treat all customers and employees with respect and contribute to a positive work environment. * Promote loyalty by educating customers about our loyalty programs. * Seek out and engage with customers to drive sales and service using suggestive selling. * Enhance customer experience using all omnichannel offerings. * Be accountable to personal goals which contribute to overall store goals and results. * Support sales floor, fitting room, cash wrap, back of house, as required. * Maintain a neat, clean and organized work center. * Handle all customer interactions and potential issues/returns courteously and professionally. * Execute operational processes effectively and efficiently. WHO YOU ARE * A good communicator with the ability to effectively interact with customers and your team to meet goals. * A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. * Passionate about retail and thrive in a fastpaced environment. * A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. * Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. * Able to utilize retail technology. * Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

The Brand Associate is responsible for engaging customers, providing excellent service, educating them on products, and promoting loyalty programs to drive sales. They must also support various store operations including sales floor, fitting room, cash wrap, and back of house duties.

Candidates must be good communicators focused on customer service, passionate about retail, and thrive in a fast-paced environment while being open to feedback. Essential requirements include the ability to work a flexible schedule, utilize retail technology, and lift up to 30 lbs.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Product Knowledge
• Sales
• Omni-channel
• Communication
• Problem Solving
• Teamwork
• Adaptability
• Technology Utilization
• Lifting

• Retail
• Sales
• Customer Service & Support

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Canada