Seasonal Retail Sales Associate - Ottawa Tanger

Job summary

Engage with customers to provide excellent service, drive sales, and promote brand loyalty through product knowledge. Support daily store operations including sales floor maintenance, fitting room assistance, and cash wrap duties.

Job details

ABOUT THE ROLE As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. WHAT YOU'LL DO * Consistently treat all customers and employees with respect and contribute to a positive work environment. * Promote loyalty by educating customers about our loyalty programs. * Seek out and engage with customers to drive sales and service using suggestive selling. * Enhance customer experience using all omnichannel offerings. * Be accountable to personal goals which contribute to overall store goals and results. * Support sales floor, fitting room, cash wrap, back of house, as required. * Maintain a neat, clean and organized work center. * Handle all customer interactions and potential issues/returns courteously and professionally. * Execute operational processes effectively and efficiently. WHO YOU ARE * A good communicator with the ability to effectively interact with customers and your team to meet goals. * A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. * Passionate about retail and thrive in a fastpaced environment. * A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. * Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. * Able to utilize retail technology. * Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

What you’ll do

Engage with customers to provide excellent service, drive sales, and promote brand loyalty through product knowledge. Support daily store operations including sales floor maintenance, fitting room assistance, and cash wrap duties.

Requirements

Must be a strong communicator capable of working in a fast-paced environment and utilizing retail technology. Ability to maintain a flexible schedule, including holidays and weekends, and lift up to 30 lbs is required.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Communication
• Product Knowledge
• Retail Technology
• Suggestive Selling
• Omnichannel Operations
• Problem Solving
• Organization
• Teamwork

Job areas

• Retail
• Customer Service & Support
• Sales

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