Service Writer

Job summary

The Service Writer manages repair orders, oversees the Driver Vehicle Inspection Report (DVIR) process, and coordinates equipment maintenance with mechanics and third-party shops. They also provide administrative support to shop operations and facilitate communication between drivers, dispatch, and maintenance staff.

Job details

Job Summary: At GFL, our Service Writers are essential to keeping our fleet safe, reliable, and ready for the road. In this key role, you will provide critical service and administrative support to our daily maintenance shop operations, working collaboratively with mechanics, supervisors, and dispatchers to ensure seamless equipment repair and maintenance. Why GFL: Competitive Pay: Individual pay is determined by responsibilities, experience, and location. Comprehensive Health Benefits: 100% employer-paid medical, dental, and vision coverage for you and your family. Retirement Savings: Group Retirement Savings plan and Deferred Profit-Sharing plan (DPSP) with stock options to secure your financial future. Modern Fleet & Gear: Work out of safe, modern maintenance shops supporting industry-leading equipment and transport vehicles. Nationwide Career Growth: Clear pathways for advancement across GFL’s growing national network. Employee Support: Full access to our confidential Employee Assistance Program (EAP). Green for Life Perks: Exclusive employee discount programs, perks, and team recognition initiatives. Requirements: Education & Licensing: High School Diploma (GED) required (post-secondary courses or diploma considered an asset); valid driver's license or reliable transportation to and from work. Technical & Software Skills: Experience with Microsoft Office Programs (Excel, Word, Outlook); experience with TMT and PeopleNet software is viewed with priority. Organizational & Problem-Solving Skills: Strong organizational skills with a proven ability to multi-task and prioritize tasks effectively in a fast-paced shop environment. Team Collaboration: Demonstrated ability to perform tasks requiring cooperation, instruction, and effective cross-functional teamwork. Responsibilities: Repair Order Management: Create, assign, and close Repair Orders (ROs) for preventative maintenance, running repairs, third-party work, equipment damage, and breakdowns. DVIR Process Oversight: Accurately manage the Driver Vehicle Inspection Report (DVIR) process by recording major and minor defects, communicating required repairs to maintenance staff, and confirming completed repairs with drivers. Driver & Breakdown Support: Manage driver repair and breakdown requests by monitoring phone lines, reviewing requests with appropriate personnel, scheduling repairs, and maintaining relevant documentation. Third-Party Coordination: Coordinate external equipment repairs and service with third-party mechanic shops and dealerships. Service Scheduling & Support: Accurately maintain the maintenance department service schedule while actively supporting mechanics in all aspects of service delivery. Shop Logistics & Assistance: Assist with shop operations by picking up parts, shuttling mechanics, and performing administrative tasks as needed. Team Collaboration: Work closely with lead hands, shop supervisors, dispatch, and management to successfully complete daily maintenance tasks. Additional Duties: Perform other operational and administrative duties as assigned by leadership. #GFLTALENT We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

What you’ll do

The Service Writer manages repair orders, oversees the Driver Vehicle Inspection Report (DVIR) process, and coordinates equipment maintenance with mechanics and third-party shops. They also provide administrative support to shop operations and facilitate communication between drivers, dispatch, and maintenance staff.

Requirements

Candidates must have a High School Diploma or GED and a valid driver's license. Proficiency in Microsoft Office is required, with preference given to those experienced in TMT and PeopleNet software.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Group retirement savings plan
• Deferred profit-sharing plan
• Stock options
• Employee assistance program
• Employee discount programs

Listed skills

• Administrative Support · Preferred
• Microsoft Office · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred
• Multi-Tasking · Preferred
• Problem solving · Preferred
• Team Collaboration · Preferred
• scheduling · Preferred
• Logistics · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Repair order management
• DVIR process oversight
• Administrative support
• Microsoft Office
• Excel
• Word
• Outlook
• TMT software
• PeopleNet software
• Organizational skills
• Multi-tasking
• Problem-solving
• Team collaboration
• Scheduling
• Logistics
• Equipment Repair
• Order Management
• Administrative Support
• Cross-Functional Coordination
• Organizational Skills
• Vehicle Inspection
• Administrative Functions
• Valid Driver's License
• Microsoft Excel
• Management
• Communication
• Cooperation
• Employee Assistance Programs
• Leadership
• Problem Solving
• Mechanics
• Microsoft Outlook
• Multitasking
• Operations
• Order Management Systems
• Coordinating
• Teamwork

Job areas

• Logistics
• Transportation
• Administrative
• Trades
• Manufacturing
• Service Writer
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

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