Content Designer - WCAG/Accessibility

Job summary

Create, evaluate, and refine accessible content for digital tools, apps, prototypes, and websites, while designing cross-channel customer experiences. Participate throughout the product lifecycle, collaborate with product and design teams, and provide content expertise, stakeholder guidance, and support for regulatory and business requirements.

Job details

Content Designer-WCAG/Accessibility Location: Toronto, ON Onsite Flexibility: Hybrid – 4 days Contract Details Position Type: Contract Contract Duration: 12 months Pay Rate: C$70.00–C$80.00 / Hour (CAD) Shift / Schedule: Monday to Friday, 9:00 AM – 5:00 PM Travel Requirements: Not required Job Summary Deliver content designs for multiple projects by creating, evaluating, and modifying the language used on tools, apps, prototypes and websites. Conduct ideation sessions, develop concepts and innovate using design thinking methodologies. Key Responsibilities Conceptualize, design and execute future-state and near-term cross channel content experiences Writing, editing and proofreading skills Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities Apply user-centered design methodologies to ensure content is accessible and based on customer needs Participate in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, estimating effort, design, post-launch evaluation and stakeholder communication Collaborate with Experience Design Leads, Product Owners and engineers to develop the best solution for customers Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets) Participate in cross-functional / enterprise / initiatives as a content design expert helping to identify risk / provide guidance for complex situations Conduct internal and external content projects; support the development/ delivery of presentations / communications to management or broader audience Acts as a subject matter expert within their own area of specialty or a resource for others integrating the broader organizational context into advice and solutions within own area Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders Independently performs tasks from end to end Takes direction from Content Design Lead, and aligns with Product Owner, Tech Leads, Experience Design Lead, and Control Partners Required Skills Plain language expertise Strong writing and editing skills Experience writing WCAG/Accessibility compliant content Experience getting regulatory approvals Willingness to collaborate Self-motivated, flexible, organized and accountable A passion for great experience design Preferred Skills FI (financial institution) experience Public site experience Education Requirements Undergraduate degree or equivalent work experience Required Experience 3–5 years of experience, preferably in digital, conversation or content design Nice-to-Have Experience Experience in a design-related discipline (industrial design, user-centred design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.) is a major plus Important Notes Interview process: 2 rounds of interviews – Virtual About the Client This client is one of North America's largest financial services institutions and the sixth-largest bank on the continent by branches, serving approximately 22 million customers across Canada, the United States, Europe, and the Asia-Pacific region. Headquartered in Toronto, Ontario, the organization operates a full-service financial platform spanning personal and commercial banking, wealth management, insurance, and payment solutions, delivered through a team of over 85,000 employees worldwide. Teams here span retail banking advisors, commercial lenders, wealth management professionals, risk analysts, and technology specialists — including UX and content design practitioners collaborating within agile product squads — making it an exceptional environment for professionals seeking a globally respected organization with a genuine focus on inclusion and career development. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada. Job Number: 26-15569 #gttca

What you’ll do

Create, evaluate, and refine accessible content for digital tools, apps, prototypes, and websites, while designing cross-channel customer experiences. Participate throughout the product lifecycle, collaborate with product and design teams, and provide content expertise, stakeholder guidance, and support for regulatory and business requirements.

Requirements

Requires 3–5 years of experience, preferably in digital, conversation, or content design, along with strong plain-language, writing, and editing skills and experience creating WCAG-compliant content. Candidates should be collaborative, self-motivated, organized, and flexible; financial institution and public-site experience are preferred, and an undergraduate degree or equivalent work experience is listed.

Listed skills

• Customer · Preferred
• Teams · Preferred
• management · Preferred
• Client · Preferred
• Control · Preferred
• Development · Preferred
• Flexible · Preferred
• Organization · Preferred
• Organized · Preferred
• Agile · Preferred
• analysis · Preferred
• collaborative · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Plain Language
• Writing
• Editing
• Proofreading
• WCAG Accessibility
• Content Design
• User-Centered Design
• Design Thinking
• Digital Content
• Regulatory Approvals
• User Research
• Cross-Channel Experience Design
• Stakeholder Collaboration
• Content Strategy
• Accessibility Compliance

Job areas

• Art & Design
• Creative & Media
• Technology
• Finance & Accounting

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