Cage Supervisor-ELE

Position Summary Under the general direction of the Manager, Cage or the Manager, Cage & Count Operations, this position is responsible for distributing, verifying and reconciling floats, completing large cash transactions and monitoring the day-to-day activities of Cashiers. Ensures adherence to the Companys policies and procedures, motivates and leads by example, and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members. Key Accountabilities * Monitors the Cage team; provides input for team member performance evaluations and objectives * Prepares cage for opening and closing; distributes, verifies and reconciles Cashier floats * Verifies or completes large transactions * Documents and reconciles cash and cash equivalents; provides reports * Participates in Cage corporate training; assists in conducting site training * Monitors and reports all discrepancies and suspicious cash activities * Responds to, resolves or escalates cage issues * Communicates effectively with all appropriate operational departments * Builds strong working relationships with guests and team members * Ensures complies with licensing laws, health and safety and other statutory regulations * Manages other initiatives as required Education and Qualifications * High School Diploma. Previous cage or cash handling experience preferred (minimum 2 years), along with previous supervisory experience * Food Safety and Smart Serve Certification * Ability to successfully obtain a Gaming License * Ability to exceed internal and external customer expectations through timely, effective and service oriented communication * Willing to work a variety of shifts including afternoons, evenings, overnights, weekends and statutory holidays Work Environment Considerations * Regular casino and cage environment, standing or sitting for long periods of time, non-traditional work hours Who we are! GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN. Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences. Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences. Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders. What's in it for you? * We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! * We provide you with the tools and technology needed to delight your clients! * You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world. * Freedom to Innovate: supports new and better ways to be successful. * Be your Authentic Self: environment that values diversity as a source of strength. * This isn't your typical "corporate" job. We work hard and we have fun! The only thing we don’t play games with…..is your career! Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. We are committed to promoting Responsible Gambling. Learn more about our commitment here [https://greatcanadian.com/responsible-gambling/], Please note that due to the volume of applications, only those under consideration will be contacted for an interview. Thank you for your interest in Great Canadian Entertainment!

The Cage Supervisor is responsible for distributing, verifying, and reconciling cash floats while monitoring the daily activities of cashiers. They also ensure adherence to company policies, manage team performance, and maintain a safe, welcoming environment for guests and staff.

Candidates must have a high school diploma and at least two years of experience in cage or cash handling, along with previous supervisory experience. Additionally, applicants must obtain a Gaming License and hold Food Safety and Smart Serve certifications.

• Inclusive working environment • Collaborative working environment • Professional development opportunities

• Customer servicePreferred
• Cash handlingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Cash handling
• Supervision
• Reconciliation
• Reporting
• Team leadership
• Customer service
• Conflict resolution
• Regulatory compliance
• Health and safety
• Training
• Communication
• Documentation
• Cash Handling
• Curiosity
• Customer Service
• Training And Development
• Creativity
• Food Safety And Sanitation
• Operations
• Performance Review

• Finance & Accounting
• Hospitality
• Management & Leadership
• Security & Safety
• Customer Service & Support
• Cage Supervisor
• Gaming Supervisor
• Bookmakers, Croupiers and Related Gaming Workers
• First-Line Supervisors of Gambling Services Workers

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week