Dispatcher / Scheduling Specialist

Greenfox Windows & Doors is one of Alberta's leading providers of energy-efficient windows and doors, proudly serving homeowners and businesses with unmatched craftsmanship and customer care. We are more than a workplace; we are a community built on teamwork, open communication, and growth opportunities. Many of our team members have advanced their careers here, and we are committed to helping every employee realize their full potential. At Greenfox, we believe in doing things right: for our clients, our employees, and our future. As a Scheduling Coordinator Specialist, you will coordinate key aspects of our operations, from booking deliveries and installations to ensuring service calls are accurate and completed. You'll work closely with Order Desk, Project Managers, and Installation Managers while keeping our customers informed and confident every step of the way. Responsibilities * Input shipping lists into the CRM system (MarketSharp), create installation events, and confirm product arrivals. * Book product deliveries with vendors, align timelines with installations, and adjust calendars as needed. * Create and upload accurate work orders, track completion, and coordinate follow-up service when required. * Schedule measurement appointments within 7 days, ensure work orders are complete, and collaborate with internal teams and customers. * Respond to emails within 1 business day and maintain proactive communication with staff and clients. * Stay up to date on product updates, participate in training, and work with your manager on professional growth. Qualifications * Strong organizational and time-management skills. * Excellent written and verbal communication abilities. * Able to work in a fast-paced environment with multiple priorities. * Detail-oriented and strong at problem-solving. * Previous experience in scheduling, coordination, or customer service preferred. * Proficiency with CRM software (MarketSharp experience an asset). * Be open to adapting to and learning new software programs as needed. * A strong customer service focus is essential. What We Offer * Salaried, full-time position * Hourly rate at $18 to $23 per hour, based on experience. * Extended health & dental (100% employer-paid after probation) * RRSP match * Gym membership discounts * Team-building events and employee referral program * On-site parking * Supportive, growth-oriented workplace Are you ready to play a key role in keeping our projects running on time and our customers happy? Apply today and join a company where your skills make a lasting impact. Greenfox Windows & Doors is an equal opportunity employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, family status, disability, or any other protected ground under applicable human rights legislation. Education GED Experience Mid-Level (4 - 7 years)

The Scheduling Coordinator Specialist manages operational logistics including booking deliveries, installations, and service calls. They maintain accurate records in the CRM system and ensure proactive communication with both internal teams and customers.

Candidates should possess strong organizational and communication skills with the ability to manage multiple priorities in a fast-paced environment. Proficiency in CRM software and previous experience in scheduling or customer service is preferred.

• Extended health insurance • Dental insurance • RRSP match • Gym membership discounts • Team-building events • Employee referral program • On-site parking

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Scheduling
• Coordination
• Customer service
• CRM software
• MarketSharp
• Data entry
• Time management
• Organizational skills
• Problem-solving
• Communication
• Work order management
• Logistics coordination
• Workplace Inclusivity
• Customer Relationship Management (CRM) Software
• Customer Relationship Management
• Customer Service
• Problem Solving
• Project Management
• Operations
• Probation
• Time Management
• Team Building
• Verbal Communication Skills
• Coordinating
• Teamwork
• Detail Oriented

• Administrative
• Customer Service & Support
• Logistics
• Construction
• Dispatcher/Scheduler
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

Minimum education

High school

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week