Supervisor, EVS

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Company: Hard Rock Ottawa Hotel & Casino Location: Ottawa, Ontario Job Type: Full Time Permanent Is this a current vacancy? Yes, this is an existing open position. Compensation: CAD $ 44622-59094/ Yr. License Requirements: AGCO License (Alcohol Gaming Commission Ontario) OVERVIEW: The Public Space (EVS) Supervisor is responsible for overseeing the daily operations of the Environmental Services team to ensure a clean, safe, and welcoming environment throughout all public areas of the casino and resort property. This role supervises EVS team members, coordinates cleaning activities, monitors quality standards, and ensures compliance with health, safety, and regulatory requirements. The Supervisor plays a key role in supporting an exceptional guest experience by maintaining the highest standards of cleanliness across gaming floors, restaurants, entertainment venues, lobbies, washrooms, and other public spaces. RESPONSIBILITIES: Accountable for your staff, assisting with hiring, training, evaluations, recognition and development. Ensures proper inventory levels of supplies and ensures that equipment is operating efficiently. Ensures a strong presence on the gaming floor, to support management of people and interacting with customers, while delivering exceptional customer service and ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations. Creates a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions. Coaches, mentors, and motivates the Public Space staff to provide an exceptional guest experience. Creates a culture of accountability through quality control metrics for Public Space performance. Ensures integration and teamwork for the department in a positive environment. Responsible for quality, consistency, and presentation of all products delivered to guests. Assure all safety policies and procedures are followed. To attend training and meeting as and when required. To report to duty punctually and to maintain a high standard of personal appearance and hygiene. Ensure prompt and discreet notification to the leadership team of any observation of illegal acts or internal ethics violations. Other duties as assigned. Lives the Brand Must possess strong communication skills with ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization Able to motivate, train and guide others to meet performance objectives Must be able to work varying shifts and time schedules as needed QUALIFICATIONS EDUCATION, EXPERIENCE: A College Diploma or equivalent required with focus in Hospitality or related discipline Supervisory experience in a related field of one(1) or more years Strong organizational, interpersonal, analytical, communication and managerial skills Working knowledge of computer software packages is an asset The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario PHYSICAL DEMANDS Ability to stand and sit for extended periods of time. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public. WORKING CONDITIONS: Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. CLOSING: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process. We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

The EVS Supervisor oversees daily operations of the Environmental Services team to ensure a clean, safe, and welcoming environment across the casino property. They are responsible for managing staff performance, maintaining inventory, and ensuring compliance with AGCO regulations and safety standards.

Candidates must possess a College Diploma in Hospitality or a related field and at least one year of supervisory experience. The role requires the ability to obtain a Category 1 Gaming Assistant registration and the physical capacity to work in a fast-paced casino environment.

• Health and well-being programs • Work-life balance support • Future planning resources

• Customer servicePreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Supervision
• Team leadership
• Customer service
• Quality control
• Inventory management
• Staff training
• Communication
• Conflict resolution
• Regulatory compliance
• Hospitality management
• Performance management
• Organizational skills
• Analytical skills
• Managerial skills
• Workplace Inclusivity
• Professionalism
• Accountability
• Quality Monitoring
• Ethical Standards And Conduct
• Management
• Cleanliness
• Customer Service
• Leadership
• Operations
• Quality Control
• Teamwork

• Hospitality
• Management & Leadership
• Customer Service & Support
• Security & Safety
• Director of Environmental Services
• Gaming Supervisor
• Bookmakers, Croupiers and Related Gaming Workers
• First-Line Supervisors of Gambling Services Workers

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week