Food Service Director

Job summary

The Food Service Director manages daily unit operations, including staff scheduling, cost control, and resolving customer complaints. They are also responsible for ensuring compliance with health and safety policies while coaching and developing the team.

Job details

The salary range for this position is $70,000 to $75,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. The Food Service Director is responsible to manage day-to-day operations for a single unit, including ensuring that work is completed, scheduling staff, controlling costs, resolving issues or complaints, and managing people. Now, if you were to come on board as a Food Service Director, we’d ask you to do the following for us: * Manage the day-to-day operations of the unit by delegating work and providing direction to staff, in order to ensure that all tasks are completed to deliver services and production at the expected level * Coordinate scheduling of unit staff to ensure there is adequate coverage to deliver against expectations * Manage costs to stay within unit budget * Resolve requests, complaints, and concerns * Monitor unit’s compliance with Quality Assurance and Health & Safety policies, and initiate corrective action as required * Manage, coach, and develop unit staff to achieve unit and team goals Think you have what it takes to be our Food Service Director? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role. * College diploma in hospitality or food service or equivalent experience * 3 years’ relevant experience within food service or hospitality industry * Past experience with managing, supervising, coaching and developing others * Strong customer service and interpersonal skills * Basic financial and budgeting skills * Solid written and verbal communication skills * Proven organizational, time management and leadership skills

What you’ll do

The Food Service Director manages daily unit operations, including staff scheduling, cost control, and resolving customer complaints. They are also responsible for ensuring compliance with health and safety policies while coaching and developing the team.

Requirements

Candidates must have a college diploma in hospitality or food service and at least 3 years of relevant industry experience. Strong leadership, financial, and interpersonal skills are required to succeed in this role.

Benefits

• Group benefits
• Employer RRSP contributions
• Discretionary bonus
• Incentive programs

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Budgeting · Preferred
• Quality assurance · Preferred
• Cost Control · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Staff Development · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff management
• Scheduling
• Cost control
• Conflict resolution
• Quality assurance
• Health and safety compliance
• Staff coaching
• Staff development
• Customer service
• Interpersonal skills
• Financial management
• Budgeting
• Written communication
• Verbal communication
• Organizational skills
• Leadership
• People Management
• Customer Service
• Training And Development
• Food Services
• Interpersonal Communications
• Operations
• Quality Assurance
• Coaching
• Time Management
• Verbal Communication Skills

Job areas

• Food & Beverage
• Hospitality
• Management & Leadership
• Customer Service & Support
• Food Service Director
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

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