Tim Hortons Supervisor, Part Time

Job summary

The supervisor is responsible for leading shift operations, ensuring excellent customer service, and maintaining food quality and safety standards. They also support team management, inventory tracking, and administrative tasks like cash handling and scheduling.

Job details

KEY RESPONSIBILITIES * Supervise shift operations to ensure smooth and efficient service. * Lead, coach, and support team members during shifts. * Ensure excellent customer service and resolve guest issues promptly and professionally. * Monitor food quality, freshness, and presentation according to Tim Hortons standards. * Maintain cleanliness, sanitation, and health and safety standards throughout the restaurant. * Assist with opening and closing procedures, including cash handling and reconciliation. * Support scheduling, training, and onboarding of new team members. * Track inventory levels and communicate supply needs to management. * Ensure compliance with company policies, procedures, and brand standards. * Help meet sales, productivity, and labour goals by managing workflow effectively. QUALIFICATIONS * High school diploma or equivalent preferred. * Previous experience in food service, quick service restaurant, or retail supervision preferred. * Strong leadership and communication skills. * Ability to work in a fast-paced environment. * Basic math and cash handling skills. * Flexible availability, including weekends, evenings, and holidays. * Knowledge of food safety and sanitation practices. SKILLS AND COMPETENCIES * Team leadership * Customer service * Problem-solving * Time management * Conflict resolution * Attention to detail * Reliability and accountability WORKING CONDITIONS * Standing for extended periods. * Lifting up to 25 lbs. * Working in a fast-paced restaurant environment. * Exposure to kitchen equipment, hot beverages, and food preparation areas.

What you’ll do

The supervisor is responsible for leading shift operations, ensuring excellent customer service, and maintaining food quality and safety standards. They also support team management, inventory tracking, and administrative tasks like cash handling and scheduling.

Requirements

Candidates should have previous experience in food service or retail supervision and possess strong leadership and communication skills. A high school diploma or equivalent is preferred, along with the ability to work in a fast-paced environment.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Training · Preferred
• Reliability · Preferred
• Attention to detail · Preferred
• Food safety · Preferred
• Cash handling · Preferred
• Sanitation · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team leadership
• Customer service
• Problem-solving
• Time management
• Conflict resolution
• Attention to detail
• Reliability
• Accountability
• Cash handling
• Food safety
• Sanitation
• Inventory management
• Scheduling
• Training
• Onboarding
• Health And Safety Standards
• Food Quality Assurance And Control
• Cash Handling
• Workflow Management
• Reconciliation
• Management
• Cleanliness
• Customer Service
• Communication
• Conflict Resolution
• Training And Development
• Food Services
• Sales
• Food Safety And Sanitation
• Food Preparation
• General Mathematics
• Leadership
• Problem Solving
• Employee Onboarding
• Operations
• Restaurant Operation
• Time Management
• Team Leadership
• Customer Complaint Resolution
• Detail Oriented

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Retail
• Supervisor
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers