Bilingual Tolls and Violations Specialist

Job summary

The specialist will process and pay parking, toll, and traffic violations while maintaining accurate records and providing detailed responses to customer inquiries. Additionally, the role involves general office administration, including mail distribution, document management, and supporting the team with various administrative tasks.

Job details

A Day in the Life: This permanent full-time entry-level role involves managing the processing and payment of parking, toll and traffic violations. Customer service tasks involve corresponding with customers and preparing packages with details of infractions charges. What You’ll Do: * Process and pay parking, toll, and traffic violation online through municipal and provincial portals. * Perform data entry and maintain accurate records when processing payments and customer refunds. * Respond to internal and external inquiries in a timely and professional manner. * Provide detailed responses to customers regarding parking, tolls, or traffic violations incurred during their rental period. * General office administration tasks such as scanning, printing, document storage, ordering supplies, and inventory management. * Receive, sort, and distribute incoming mail and packages to appropriate departments or individuals, and coordinate with courier and postal services. * Support the Tolls and Violations team and Supervisor with administrative tasks as assigned. What We’re Looking For: * Post secondary business administration, logistics and customer care is an asset * Previous call center experience is an asset. * High degree of organizational skill, problem-solving, and prioritizing ability. * Resourceful in researching information to assist with inquiries. * Excellent written and verbal communication skills in both English and French. * Ability to work with minimal supervision and within a team. * Excellent data entry skills and proficiency in using Microsoft Office, including Word, Excel, Teams, Outlook, SharePoint, and the ability to learn proprietary software. Wage: 23.19/hr What You’ll Get: * Up to 40% off any standard Hertz Rental * Paid Time Off * Medical, Dental & Vision plan options * Retirement programs, including Pension Plan employer matching * Employee Assistance Program for employees & family * Educational Reimbursement & Discounts * Perks & Discounts –Theme Park Tickets, Gym Discounts & more We use AI‑enabled tools to screen and/or assess applications against job‑related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review. #Zip The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

What you’ll do

The specialist will process and pay parking, toll, and traffic violations while maintaining accurate records and providing detailed responses to customer inquiries. Additionally, the role involves general office administration, including mail distribution, document management, and supporting the team with various administrative tasks.

Requirements

Candidates should possess strong organizational, data entry, and communication skills, with proficiency in Microsoft Office applications. Previous call center experience and post-secondary education in business administration or logistics are considered assets.

Benefits

• Rental discounts
• Paid time off
• Medical plan
• Dental plan
• Vision plan
• Retirement programs
• Pension plan employer matching
• Employee assistance program
• Educational reimbursement
• Educational discounts
• Theme park ticket discounts
• Gym discounts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Teams · Preferred
• Microsoft Excel · Preferred
• record keeping · Preferred
• SharePoint · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data entry
• Customer service
• Problem-solving
• Organizational skills
• Communication skills
• Bilingualism
• Microsoft Office
• Word
• Excel
• Teams
• Outlook
• SharePoint
• Administrative support
• Record keeping
• Research
• Time management
• Resourcefulness
• Office Administration
• Professionalism
• Time Off Management
• Bilingual (French/English)
• Administrative Functions
• Microsoft Excel
• Business Administration
• Call Center Experience
• Customer Service
• Data Entry
• Employee Assistance Programs
• Franchising
• Inventory Management
• Problem Solving
• Microsoft Outlook
• Proprietary Software
• Microsoft SharePoint
• Verbal Communication Skills

Job areas

• Customer Service & Support
• Administrative
• Logistics
• Finance & Accounting
• Bilingual Specialist
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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