Attractions - Customer Service Representative

RATE OF PAY: Hourly TYPE: Full Time DURATION: Seasonal AVG. HOURS/WEEK: Varies by season SCHEDULE: Days, Nights, Evenings, Weekends EDUCATION: N/A POSITION SUMMARY • Do you enjoy seeing happy guests after they experience our unique and fun filled attractions? • Do you have a friendly, outgoing personality? If so, this is the job for you! • Previous cash experience required. • Shift hours can run anywhere from 8am to 3am, Monday through Sunday. • Ideal candidates will have FULL AVAILABILITY with ability to work until 3am. SALARY: $20.65 per hour plus commission DUTIES AND RESPONSIBILITIES • Be an Ambassador for Clifton Hill, interact with our guests and show off your knowledge of the area including the various attractions, retail, and food & beverage outlets • Greet customers WITH A SMILE • Upselling attraction Fun Passes to customers • Open and close attractions • Accurately process point of sale transactions • Operate attractions • Exceptional customer service skills a MUST! ACCOMMODATION HOCO "Fun by the Falls" is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially. HEALTH AND SAFETY It is the responsibility of each Team Member to work safely, perform their jobs properly in accordance with established procedures and report all safety hazards and accidents in the workplace to the manager on duty. It is the responsibility of all Team Members to wear personal protective equipment as prescribed. PERKS & BENEFITS • Competitive wages • Free on-site parking • Free uniforms • Discounts on company products and services • Flexible work schedules • 24/7 Security • Internal promotions and transfers • Franchise training • Awesome Team Member events Please be advised that we use AI to assist in the initial screening and assessment of applicants to ensure fairness. Human oversight is a key part of our process in all final decisions.

The Customer Service Representative acts as an ambassador for Clifton Hill by interacting with guests and providing information about attractions. They are responsible for operating attractions, processing point of sale transactions, and upselling Fun Passes.

Candidates must have previous cash handling experience and a friendly, outgoing personality. Full availability is required, including the ability to work shifts until 3am.

• Competitive wages • Free on-site parking • Free uniforms • Discounts on company products and services • Flexible work schedules • 24/7 Security • Internal promotions and transfers • Franchise training • Awesome Team Member events

• Customer servicePreferred
• Problem solvingPreferred
• Cash handlingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Upselling
• Point of sale operation
• Communication
• Interpersonal skills
• Problem solving
• Safety compliance
• Artificial Intelligence
• Customer Service
• Personal Protective Equipment
• Point Of Sale
• Greeting Customers

• Customer Service & Support
• Hospitality
• Retail
• Security & Safety
• Operations Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week