Guest Service Agent - Full-Time and Part-Time

Job summary

The Guest Service Agent is responsible for greeting guests, managing reservations, and fostering a tranquil spa environment. They also handle check-ins, daily transactions, and serve food and beverages at the bistro.

Job details

Scandinave Spa Blue Mountain is looking for Guest Service Agents who are enthusiastic about providing an exceptional guest experience. Our team is a big reason guests return often and share memories of their spa experience with others. What you will do: Greet guests with a warm and friendly welcome Foster a relaxing and tranquil environment for guests Assist with guest reservations, modifications and cancellations on the phone and/or in person Be responsible for check-ins and daily transactions Engage guests; make a connection and anticipate guest’s needs Manage wait list and cancellations Serve prepared food and beverages at our bistro What we offer: A friendly, positive and tranquil team environment that allows each team member the opportunity to excel and showcase their passion for customer service excellence Complimentary employee and spouse access to the Thermal Journey One complimentary Registered Massage treatment Food and Beverage Discounts Boutique Discounts Employee rates for services Pay Rate: $19.38 / hour Requirements: Smart Serve Certification required (or willing to obtain) Customer Service Experience Excellent interpersonal and communication skills A professional and positive attitude Someone who enjoys people and interacting with the public Self motivated team player Ability to manage time efficiently Ability to perform basic computer skills Ability to stand for extended periods of time and some lifting Flexibility to be able to work days, evenings, weekends and holidays Ability to work 24 hours per week all year round (except 2-week vacation period). Accommodations in compliance with the AODA are available upon request for candidates taking part in all aspects of the recruitment process – requests can be emailed to hr@scandinaveblue.com or call 705-443-5919. #SSBM

What you’ll do

The Guest Service Agent is responsible for greeting guests, managing reservations, and fostering a tranquil spa environment. They also handle check-ins, daily transactions, and serve food and beverages at the bistro.

Requirements

Candidates must possess excellent interpersonal skills, a professional attitude, and the ability to stand for extended periods. A Smart Serve Certification is required, along with basic computer proficiency and availability to work flexible shifts.

Benefits

• Complimentary employee and spouse access to the Thermal Journey
• One complimentary Registered Massage treatment
• Food and Beverage Discounts
• Boutique Discounts
• Employee rates for services

Listed skills

• Time management · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Interpersonal Skills
• Communication Skills
• Time Management
• Computer Skills
• Smart Serve Certification
• Conflict Resolution
• Hospitality
• Positivity
• Self-Motivation
• Microsoft Excel
• Communication
• Computer Literacy
• Discounts And Allowances
• Reservations
• Greeting Customers
• Enthusiasm

Job areas

• Customer Service & Support
• Hospitality
• Food & Beverage
• Guest Services Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

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