Spa Experience Agent (full-time)

Job summary

The Spa Experience Agent ensures that all spa environments remain clean, safe, and guest-ready at all times. They provide professional service to guests throughout their thermal journey while performing operational tasks and supporting other departments.

Job details

Spa Experience Agent Full-Time – 40 hours per week Position Overview The Spa Experience Agent is an essential member of the guest‑facing team at Scandinave Spa Blue Mountain. Agents ensure that all spa environments are clean, safe, well‑maintained, and guest‑ready at all times. This role is responsible for delivering warm, friendly, and professional service while supporting guests throughout their thermal journey. Spa Experience Agents perform hands‑on operational tasks, uphold cleanliness standards, complete inspections, and support other departments to ensure a seamless and memorable guest experience. Requirements: Previous experience in hospitality or customer service. Experience with pool systems, water treatment, or chemical testing is an asset (training provided). Excellent customer service, time‑management, and organizational skills. Ability to work both independently and as part of a team. Strong attention to detail and commitment to cleanliness and safety. Comfortable with fast‑paced, multi‑tasking work environments. Physically capable of lifting up to 30 lbs, walking long distances, bending, climbing, and working indoors/outdoors in all weather conditions. Flexibility to work mornings, evenings, weekends, and holidays. Salary: Salary: $20.05 - $25.88 / hr Benefits Health, Dental, Vision, Life, Disability, Travel Insurance, Virtual Health and Employee Assistance Plan (EAP) Paid sick days and personal days Ongoing complimentary access to the Thermal Journey for you and a guest Four complimentary vouchers for other guests each year One complimentary Registered Massage treatment Employee rates for massage services Food and Beverage Discounts Boutique Discounts We would like to thank all applicants for their interest. Only those applicants considered to move forward in the recruitment process will be contacted. As per the Accessibility for Ontarians with Disabilities Act, 2005 , should you require accommodations throughout the recruitment and selection process, please contact HR at 705-443-5919 or email at hr@scandinaveblue.com #SSBM

What you’ll do

The Spa Experience Agent ensures that all spa environments remain clean, safe, and guest-ready at all times. They provide professional service to guests throughout their thermal journey while performing operational tasks and supporting other departments.

Requirements

Candidates should have previous experience in hospitality or customer service and strong attention to detail. The role requires physical capability to lift up to 30 lbs and the flexibility to work mornings, evenings, weekends, and holidays.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Travel insurance
• Virtual health
• Employee assistance plan
• Paid sick days
• Paid personal days
• Complimentary thermal journey access
• Complimentary massage treatment
• Employee massage rates
• Food and beverage discounts
• Boutique discounts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Multi-Tasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Hospitality
• Time management
• Organizational skills
• Attention to detail
• Cleanliness standards
• Safety compliance
• Multi-tasking
• Pool systems maintenance
• Water treatment
• Chemical testing
• Virtual Health
• Organizational Skills
• Cleanliness
• Customer Service
• Discounts And Allowances
• Employee Assistance Programs
• Water Treatment
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Trades
• Customer Experience Agent
• Hospitality Operations Supervisor
• Manufacturing Managers
• General and Operations Managers

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