Full Time Key Holder - BOSS Store, Guildford

Surrey, BC
On-site
Posted Oct 12, 2026
1 position

Opens an external site

Experience level: Mid-level · 2+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Key Holder is responsible for driving sales goals, managing store operations, and delivering an exceptional shopping experience to customers. They will also oversee merchandise presentation, maintain client books, and provide leadership to the store team.

Job details

HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 17,000 employees worldwide. As versatile as we are, we are united by a common goal: We love fashion, we change fashion! Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from the runway to the customers! Join our team and explore career opportunities that are tailor-made for you! Convey a positive impression of HUGO BOSS to the marketplace by delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing operational strategies resulting in positive operating profits. What you can expect: Sales goal achievement. Continuously develop a personal trade through proactive sales techniques, client book use, and active client tracking and profiling. Demonstrate knowledge of how and when to close a sale. Demonstrate a positive attitude toward customers and coworkers. Understand floor presence: Greeting, friendly posture, poise, image projection. Know and understand basic communication skills. Actively maintain a client book profile book. Be aware of annual, monthly, and daily sales goals. Demonstrate a general knowledge of alteration procedures. Create a lasting, positive impression on customers. Maintain professional standards with customers, peers, and management. Follow through in all areas of commitments made to customers. Maintain up-to-date knowledge of customer service standards. Provide an “over and above” level of customer service. Be proactive in idea generation of how to better serve customers. Inform customers of up-coming events. Understand and communicate return/exchange policies. Assist with re-merchandising as needed. Back stock maintenance. Maintain high levels of communication with sales associates, supports staff, managers, corporate personnel and customers. Professional Dress attire (Uniform will be provided soon) Maintain high standards in personal grooming. Participate in product knowledge seminars. Demonstrate a clear understanding of the newest product designs within the company and communicate that knowledge to the customer. Educate and inform the customer about various products and lifestyles of Hugo Boss. Opening Store Operations Your profile: BS College Degree preferred or equivalent experience 1 - 2 years of Specialty Retail Management experience Excellent organizational, analytical, and leadership skills Demonstrated strong customer service and communication Independent, self-motivated, detail-oriented, entrepreneurial Strong business acumen and interpersonal skills Your benefits: Base Pay + Commission International and inspirational working environment Career progression opportunities Dynamic and inspirational work culture Flexible scheduling to meet lifestyle needs, with a competitive compensation program and a fun working environment We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive. Do you feel it’s time for a new challenge at HUGO BOSS? If so, we look forward telling you all about this job opportunity in a personal conversation.

What you’ll do

Requirements

Candidates should have 1-2 years of specialty retail management experience and strong leadership and communication skills. A bachelor's degree is preferred, along with a proactive, detail-oriented approach to retail operations.