Call Center Representative

Job summary

Provide customer support by mail and telephone, responding to questions and requests while delivering a positive customer experience. Process orders and assignments, enter information into internal systems, provide pricing and delivery details, and create or maintain customer records.

Job details

Insight Global is looking for an excellent Call Centre Representative for the world's largest industrial auctioneering company and trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Call Centre Representative plays such a meaningful role in the operation of the branch and service center. The Call Centre will be providing outstanding customer experience through various communication channels to help the organization focus on business and branch growth. Responsibilities include: - Provide a variety of customer support services through the mail and telephone - Process orders and assignments and enter data into the internal computer systems - Reference pricing and delivery information - Respond to customer questions, inquiries, and requests - Set up new and maintain existing records REQUIRED SKILLS AND EXPERIENCE - Minimum 1 year experience in a customer facing role - Ability to communicate comfortably with customers over the phone and email - Digital literacy with excel or share point - Time management skills - Bi-lingual, English and French fluent Pay range starting at $19/hour. Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. Note this is a 3 month contract with a possibility of extension

What you’ll do

Provide customer support by mail and telephone, responding to questions and requests while delivering a positive customer experience. Process orders and assignments, enter information into internal systems, provide pricing and delivery details, and create or maintain customer records.

Requirements

Applicants need at least one year of experience in a customer-facing role and must be comfortable communicating with customers by phone and email. Digital literacy with Excel or SharePoint, time management skills, and fluency in both English and French are required.

Listed skills

• Time management · Preferred
• Customer support · Preferred
• Microsoft Excel · Preferred
• SharePoint · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Support
• Customer Communication
• Telephone Support
• Email Communication
• Order Processing
• Data Entry
• Pricing and Delivery Information
• Record Management
• Digital Literacy
• Microsoft Excel
• SharePoint
• Time Management
• English Fluency
• French Fluency

Job areas

• Customer Service & Support
• Administrative

More jobs from Insight Global