IVR Automation Engineer

Toronto, ON
On-site
Posted Nov 6, 2026
1 position

$35–$40 / hour

Opens LinkedIn

Employment type: Contract
Posting language: English
Application method: Apply on LinkedIn (LinkedIn sign-in required)

Job summary

Build and maintain automated tests for IVR and contact centre workflows, including DTMF customer journeys, using CR Velocity and Genesys Cloud or another CCaaS platform. Validate functionality, troubleshoot and document defects, support regression testing, and collaborate with development, QA, and contact centre teams on related API, speech recognition, and CI/CD testing.

Job details

Pay: $25-$40/hour Required Skills & Experience Bilingual in French and English Strong experience working within contact centre / IVR environments Hands-on experience with IVR and DTMF testing Experience using CR Velocity as an automation/testing tool Experience with Genesys Cloud or another CCaaS platform 2–3+ years of automation experience Ability to develop, execute, and maintain automated test scenarios for IVR/contact centre workflows Strong troubleshooting and problem-solving skills Nice to Have Skills & Experience Experience with speech recognition Experience with CI/CD pipelines Experience with API base dtesting Job Description Insight Global is looking for an IVR Automation Engineer with strong contact centre experience to support the development and automation of IVR solutions. The ideal candidate will have hands-on experience with IVR/DTMF testing and automation, preferably within Genesys Cloud or another CCaaS environment. Key Responsibilities include the below: Build and maintain automated testing for IVR and contact centre workflows Test IVR functionality, including DTMF-based customer journeys Use CR Velocity to support IVR automation and testing Validate IVR functionality within Genesys Cloud or other CCaaS platforms Identify, troubleshoot, and document defects Support regression testing as changes are introduced Work closely with development, QA, and contact centre teams Support API, speech recognition, and CI/CD testing where applicable We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

What you’ll do

Requirements

Requires French-English bilingualism, strong contact centre and IVR experience, hands-on IVR/DTMF testing, experience with CR Velocity and Genesys Cloud or another CCaaS platform, and 2–3 or more years of automation experience. Candidates should be able to develop, execute, and maintain automated test scenarios and demonstrate strong troubleshooting and problem-solving skills; speech recognition, CI/CD, and API testing experience are desirable.