Your role as Manager, Partnerships

Reporting to Alexandra Gomez, Sr. Director Partnerships, the Manager, Partnerships is responsible for the day-to-day execution and operational performance of our partner-facing team. You will lead a team composed of Partnerships Managers (responsible for managing partner relationships, retention activities, and revenue delivery) and Partnership Enablement Specialists (responsible for equipping the team with tools, reporting, and operational support to execute effectively).

This is a highly cross-functional and client-facing leadership role that combines strategic account management, revenue growth, operational excellence, and people leadership. You will be accountable for both partner outcomes and building the systems, insights, and team culture required to scale impact.

What you'll be doing

Team Leadership & Development: Lead, coach, and develop a team of Partnerships Managers and Enablement Specialists across multiple levels of seniority Provide strategic direction to senior team members while actively supporting and developing junior talent Foster a high-performance, accountable, and collaborative team culture focused on partner success and revenue growth Remove barriers and enable the team to operate at maximum effectiveness Drive Data-Driven Performance & Operational Excellence: Use Salesforce and analytics tools to monitor partner performance and inform decision-making Build and refine reporting frameworks and operational processes to improve visibility, scalability, and efficiency Identify trends, risks, and opportunities across the partner portfolio and translate them into actionable strategies Promote a strong culture of data-driven decision-making within the team Drive Partner Strategy & Executive Reporting: Lead Quarterly Partner Strategy Reviews (PSRs) with internal leadership to align on performance, risks, and growth opportunities Ensure high-quality execution of Quarterly Business Reviews (QBRs) and ongoing strategic partner touchpoints Translate complex partner data into clear, actionable insights for executive stakeholders Support the team in identifying and executing revenue expansion and strategic growth opportunities Provide guidance on complex negotiations, renewals, and strategic account planning Maintain accurate tracking of partner health, risks, and opportunities in Salesforce Cross-Functional Leadership & Execution: Partner closely with Sales, Strategy, Product, Operations, and Clinical teams to drive alignment and maximize partner value Lead or contribute to strategic initiatives such as partner expansion programs, RFP/RFI responses, and data integrity improvements Act as a connector between internal teams and external partners to ensure alignment, clarity, and execution excellence Partner Enablement & Experience & Continuous Improvement: Design and optimize scalable partner processes and playbooks to improve execution consistency Identify operational inefficiencies and implement tools and process improvements to increase team productivity and partner satisfaction We'd love to hear from you if you have Experience & Leadership 7+ years of experience in Partnerships, Customer Success, Business Development, or B2B Operations Proven people leadership experience, including coaching and developing high-performing teams Experience managing hybrid teams of senior individual contributors and enablement functions in a fast-paced, scaling environment (managing managers is an asset) Strong track record of managing team responsible for large, complex, high-value accounts Experience leading cross-functional initiatives in dynamic organizations Skills & Competencies Highly data-driven, with strong proficiency in Salesforce and analytics tools to guide performance and decision-making Strong commercial acumen with experience driving revenue growth and expansion Exceptional communication and stakeholder management skills, with the ability to influence senior internal and external stakeholders Ability to balance strategic thinking with hands-on operational execution Leadership Qualities Customer-obsessed, with strong judgment and a problem-solving mindset Comfortable operating in both strategic and detail-oriented execution layers Entrepreneurial mindset with a track record of delivering results in high-growth environments Strong executive presence and communication skills (written and verbal) English required; bilingualism (English/French) is a strong asset Nice-to-Have Experience in virtual care, employee benefits, or group insurance within the Canadian market

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits: Access to the Dialogue app and virtual mental health support for you and your family Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement 4 weeks vacation, 9 wellness days, and 1 volunteer day Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles Work abroad up to 4 weeks/year Incentive plans, referral bonuses & RRSP matching Learning via Coursera, external training budget & mentorship Optional parental leave top-up