Technical Support Representative Jobs in Barrie, Ontario, Canada
Create alert for “Technical Support Representative”
Barrie, Ontario, Canada
Technical Support Representative (Tier 1)
About the role
Location: In-office (Barrie, Ontario) Type: Full-time Reports to: Operations Manager Salary: $37,500-40,000 annually
Our client is seeking a Tier 1 Technical Support Representative to join their growing support team. This is a customer-facing role that plays a key part in ensuring client satisfaction and the reliability of critical services. The successful candidate will be the first point of contact for technical issues and will work closely with internal teams to ensure timely resolution and exceptional service.
Key Responsibilities: Respond to customer inquiries via phone, email, and ticketing system Troubleshoot Tier 1 issues related to desktop environments, company applications, and services Guide users through basic troubleshooting steps and service configurations Escalate unresolved or complex issues to senior technical staff or development teams Accurately document issues, resolutions, and customer feedback Provide professional on-site support for local clients as required Maintain up-to-date knowledge of company tools, applications, and services Participate in an on-call rotation for high-priority support when needed
Requirements: Strong technical aptitude and ability to learn quickly Excellent written and verbal communication skills in English (French is an asset) Familiarity with desktop operating systems such as Windows, macOS, and Linux Comfortable communicating with customers via phone, video, and in person Well-organized and able to manage time effectively Ability to remain calm and focused under pressure
Preferred Experience: Exposure to SIP/VoIP technologies Working knowledge of Linux command line Basic MySQL familiarity Understanding of PCI compliance standards
What the Company Offers: Competitive compensation and benefits Opportunities to grow into Tier 2, Tier 3, or technical specialist roles Collaborative team culture with ongoing training and mentorship A chance to work with innovative, customer-centric technologies
If you know someone who would be a strong fit, or if you’re interested in learning more, feel free to reach out directly.
#TechnicalSupport #BarrieJobs #ITSupport #Hiring #TechCareers #SupportRepresentative #ClientHiring #FullTimeOpportunity #OntarioJobs
Not the right fit? Search for Technical Support Representative jobs in Barrie, Ontario, Canada
About Spitfire Recruiting
Spitfire Recruiting is a premier boutique staffing agency.
With expertise in connecting exceptional talent with leading organizations, we deliver customized recruitment solutions. Our personalized approach, industry knowledge, and innovative sourcing strategies ensure seamless matches for long-term success.
We understand that hiring the right talent is crucial for growth, so we identify top-tier professionals who align with clients' specific requirements. With an extensive network of qualified candidates, we promptly source exceptional individuals across industries and functions. We build enduring relationships with clients, becoming trusted partners in their talent acquisition journey. Our consultative approach delivers tailored solutions and strategic guidance.
For job seekers, we provide support throughout the job search process, empowering them to take the next step in their careers.
We also provide Resume Review and Interview Prep services (reach out to Victor Pereira for more information.
As a boutique agency, we offer personalized service, agility, attention to detail, and a commitment to excellence.
Welcome!