Tibco Consultant Jobs in Montreal, Quebec, Canada
Create alert for “TIBCO Consultant”
Montreal, Quebec, Canada
About the role
Job Role: TIBCO Consultant Duration: Full time Location: Montreal, QC
Skills requir
ed:
- Understanding of Incident, Problem, Change, and Release Managem ent.- Experience with monitoring tools like Dynatrace, Logic Moni tor.- Familiarity with ServiceNow, JIRA, or similar platfo rms.- Intermediate Experience in TIBCO Suite of Products such as TIBCO Business Works, TIBCO EMS, TIBCO EDI, TIBCO Business Works etc.- Intermediate experience in troubleshooting technical issues in TIBCO environme
nt . Roles/Responsibilities & activi
ties:
- Ensure SLA adherence and timely resolution of incidents and service req uests.- Coordinate with onshore teams and clients for seamless su pport.- Monitor ticket queues and prioritize critical i ssues.- Conduct daily stand-ups, assign tasks, and track pro gress.- Handle performance reviews for team.- Act as a bridge between onshore and offshore teams.- Participate in client calls and governance mee tings.- Identify recurring issues and propose automation or process enhance ments.- Ensure compliance with ITIL pro cesses- Maintain up-to-date SOPs, runbooks, and knowledge base art icles.- Ensure proper handover and transition document ation.- Work on weekly/monthly status re ports.- Track KPIs like ticket resolution time, backlog, and customer satisfa ction.- Creation of on call roster fo
r team
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About Tekshapers
Tekshapers was founded in 2009, an MI, USA based Information Technology Company and our primary objective is to provide sophisticated business solutions to a group of companies worldwide. Tekshapers believe in client satisfaction, as a result of responsiveness and outstanding performance. The growth path of Tekshapers is more than 100% for last fiscal year.
Commonly known as “Tekshapers” and we are Minority and Diversified Supplier with our motto Smart Works, for Smart IT solutions.
What do we offer?
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CRM products and Services: Tekshapers is in a position of providing a full range of products and services towards information systems management covering a variety of business sectors including accounting, insurance, trading, construction, and manufacturing.
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Custom Software Development: We provide high-quality and latest technology IT solutions to our clients as per their business requirement like Website development, Mobile App Development, E-commerce Development, HRM Software etc.
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Staffing Services
We provide superior contracts, temporary, part-time and full-time staffing services for clients. Our mission is to be the preferred supplier to your company when it comes to addressing your temporary employee needs. We perform full comprehensive background checks to meet workforce standards such as proper working papers before employing them to our professional workforce. We handle all the employment paperwork, payroll, taxes, unemployment, workers’ compensation, background checking, benefits, etc.
Tekshapers offers a broad spectrum of staffing services and can help companies with:
- Contractual Services
- Contract-to-direct conversions - Permanent Services
Offshore Center: India
We have fully fledged Offshore Development Center based in the territory of NCR capital region of India. Where we are providing very economical and robust software applications on customer’s demand, the cost is so economical to run, from our offshore location. If you have any query, kindly do write in confidence at info@tekshapers.com to reach us.