Desktop Support Jobs in Rocky View County, Alberta, Canada
Create alert for “Desktop Support”
Rocky View County, Alberta, Canada
About the role
Role: Desktop Support Specialist
Location: Toronto(Onsite)
Responsibilities
Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals. Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams. Perform hardware and software installations, upgrades, and configurations across Windows and Mac environments. Support Active Directory, group policies, and user account management. Manage OS imaging, software deployment, and patching using tools like SCCM or Intune. Handle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation. Collaborate with infrastructure and application teams to support end-user computing projects. Provide Smart Hands support for data center equipment, network devices, and AV systems. Maintain inventory of IT assets and ensure compliance with asset management policies. Deliver VIP support and maintain high levels of customer satisfaction.
Required Skills
8+ years of hands-on experience in IT support, preferably in enterprise or field service environments. Strong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security. Experience with remote support tools (e.g., GoTo, Bomgar, TeamViewer), ticketing systems, and hardware diagnostics. Familiarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert). Proven ability to work independently in field or dispatch roles, managing multiple priorities. Excellent communication and interpersonal skills to interact with technical and non-technical users.
Regards
Praveen Kumar R (Praveen) Talent Acquisition Group – Strategic Recruitment Manager praveen.r@themesoft.com| Themesoft Inc
Not the right fit? Search for Desktop Support Specialist jobs in Toronto, Ontario, Canada
About THEMESOFT
Dallas based, global IT Consulting and Creative Lab firm founded in Aug 2004, Themesoft is a leading provider of in house team, out of house team, or as a somewhere in between global partner. We manage client's information technology needs, refine and define clients digital strategy and create the digital media client's need to communicate their vision. Our success is measured in our client's successful realization of their vision and goals.
As a global IT Consulting and Creative Lab firm, we have the global perspective and the collaborative spirit. We take the time to understand our partner's culture, ideas and aspirations. This partnership approach allows us to take our partners farther than they ever dreamed possible.
Themesoft partners with all types of businesses from small bright idea start ups to industry leaders. Our portfolio of diverse and global companies teach us something new everyday.
Themesoft believes in constantly evaluating performance on every project and at the company level. We improve as we go and have committed to staying one step ahead of every curve. We truly believe that providing high level consultants and technology services requires that we maintain the same standards for ourselves.
We have 9 offices located in the United States, Canada, Singapore, and India.