Host / Hostess / Guest Service Leader - JOEY Burnaby

Burnaby, BC
On-site
Posted Aug 14, 2026
1 position

$18–$25 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Guest Service Team Leader is responsible for delivering a world-class, personalized guest experience from the moment guests enter the restaurant. They provide leadership to the team, ensuring professionalism and warmth while managing challenging situations effectively.

Job details

This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams. The Guest Service Team is responsible for the delivery of the guest experience. This team is made of elevated sophistication & professionalism. Our Guest Service team is the producer of great leaders and is the most sought-after position in the restaurant. As a Guest Service Team Leader, you are responsible for creating a world-class guest experience from the moment our guests enter through our doors. As a leader, you exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless and personalized guest experience that is irresistible and unmistakably JOEY. The team looks to you for your leadership and professionalism; you are unwavering in demanding and challenging situations. Requirements Proven ability to make decisions and empower others. You are a natural leader. A passion for hospitality and creating world-class experiences A desire to learn and grow through personal and career development An entrepreneurial mindset. You see things from a new perspective Core Values You value honesty and humility. You have integrity and do what you say. You approach life with fearless determination and a sense of fun. You are creative, risk-taking, visionary and cutting edge. You choose to lead. You contribute to a strong culture and are committed to the team. You are passionate about quality and professionalism. You believe in unleashing the potential in others. Wage Range $18.25 - $25 / hour This compensation is inclusive of the anticipated restaurant tip portion. Benefits This role is eligible for participation in our tip program, allowing you to boost your income. Competitive base compensation opportunity Flexible scheduling to accommodate your personal and family needs Ongoing mentorship to support personal and professional goals Fun, Team-driven and inclusive community Dynamic, fast-paced, and agile work environment World-class Culinary and Service training Compete through culinary and bar challenges Meal discounts Fitness membership discounts Recruiting & Referral bonus program incentives Your journey starts here. If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves. Your journey starts here. JOEY Restaurants is an Equal Employment Opportunity Employer. We thank all candidates for their time and interest in working at JOEY Restaurants, however, only candidates under consideration for opportunities with JOEY Restaurants will be contacted to participate further in this process. JOEY Restaurants provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.

What you’ll do

Requirements

Candidates must possess a natural leadership ability, a passion for hospitality, and an entrepreneurial mindset. A proven ability to make decisions and a desire for continuous personal and professional growth are required.