Area Operations Manager

Job summary

The Area Operations Manager is responsible for overseeing internal operations, including scheduling, logistics, payroll administration, and quality control. They also manage employee relations, equipment inventory, and ensure compliance with security standards and site-specific protocols.

Job details

Who We Are Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support. Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do. Portfolio Focus: Internal facing, focused on efficiency, logistics, and quality control Internal Operations, Scheduling, Logistics, Audits, Support Services, Financial Responsibilities, Collections Key Responsibilities: HR & Employee Administration (30% Time Spent) Payroll discrepancies Vacation and leave requests (e.g., sick leave, bereavement, unpaid leave) Employment verification and reference letters Resignations and terminations Disciplinary meetings and documentation Performance improvement plans (PIPs) Onboarding and offboarding coordination Probationary reviews and status updates Tracking certifications and license renewals (e.g., BST, OFA, Use of Force) Employee file management (digital and/or physical) Exit interviews Scheduling & Operations Support (30% Time Spent) Shift coverage requests and last-minute replacements Overtime approval and tracking Post orders creation and updates Site-specific SOPs maintenance Deployment planning for special events or transitions Job board and shift assignment maintenance Site audit coordination and follow-up Equipment, Uniforms & Logistics (20% Time Spent) Uniform issuance and return tracking Equipment allocation and inventory control (radios, vests, flashlights, etc.) Fleet vehicle usage logs and maintenance schedules Lost/stolen equipment investigations and follow-up Compliance & Quality Assurance (20% Time Spent) Incident report tracking and escalation License and compliance audits (internal or external) WCB claims tracking and return-to-work coordination Employee compliance with training and documentation Ad Hoc Responsibilities: Participate in regular operations meetings. Participate in various committees when assigned. Other duties as reasonably assigned. Knowledge, Skills, Experience and Education: Qualifications Hard Skills: Alarm monitoring, dispatch, and call center experience Proficiency in Microsoft applications and technical aptitude Strong organizational and time management skills Knowledge of security operations and ACD systems Soft Skills: Excelling customer service and communication skills Ability to remain calm and make decisions in emergency situations Strong attention to detail and ability to follow instructions Positive attitude, self-motivated, and able to work in a fast-paced environment Knowledge, Skills and Abilities Ability to work independently and collaboratively as part of a team. Honesty, discipline, and commitment. Excellent written and verbal communication skills. Strong problem-solving skills, attention to detail, and awareness of Guardteck’s business environment and relationships. Ability to maintain confidentiality and discretion. Proven ability to influence and lead people. Experience managing tight deadlines and multiple priorities. Experience in a high-growth or entrepreneurial environment. Flexibility in emotional intelligence to create buy-in and engagement. Commitment to continuous self-directed learning and staying current with best practices. Ability to create an engaging service environment. Sense of humor and enthusiasm. Advanced computer skills (Excel, Word, WinTeam, Indeed, ATS, HRIS). Minimum of 6 months of experience in the security industry Experience with integrated security systems (CCTV, Access, Intrusion) Education in criminology, emergency management, justice, or security management #GTHP Why Join Guardteck Growth Potential We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance. Learn & Develop Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth. Strong Team Environment Be part of a team that communicates clearly, supports one another, and shows up ready to perform. Purpose Driven Work Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day. Recognition & Appreciation We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team. If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you. Ready to be awesome? Apply today and help us build something special. Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

What you’ll do

The Area Operations Manager is responsible for overseeing internal operations, including scheduling, logistics, payroll administration, and quality control. They also manage employee relations, equipment inventory, and ensure compliance with security standards and site-specific protocols.

Requirements

Candidates must have at least 6 months of experience in the security industry and proficiency in Microsoft applications. A background in criminology, emergency management, or security management is preferred, along with strong organizational and communication skills.

Benefits

• Professional development
• Growth opportunities
• Supportive team environment

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Inventory Control · Preferred
• Problem solving · Preferred
• Quality assurance · Preferred
• Operations Management · Preferred
• Communication · Preferred
• Logistics · Preferred
• Microsoft Office · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Scheduling
• Logistics
• Human resources
• Payroll administration
• Quality assurance
• Incident reporting
• Compliance auditing
• Customer service
• Microsoft office
• Security operations
• Inventory control
• Performance management
• Communication
• Problem solving
• Time management
• Quality Assurance
• Planning
• Management
• Operations
• Coordinating
• Problem Solving
• Incident Reporting
• Support Services
• Influencing Skills
• Honesty
• Leadership
• Microsoft Excel
• Detail Oriented
• Technical Acumen
• Enthusiasm
• Professionalism
• Customer Service
• Auditing
• Positivity
• Time Management
• Self-Motivation
• Investigation
• Collections
• Computer Literacy
• Call Center Experience
• Verbal Communication Skills
• Confidentiality
• Inventory Control
• Human Resources Information System (HRIS)
• Quality Control
• Security Systems
• Security Management
• Emergency Management
• Workplace Inclusivity

Job areas

• Security & Safety
• Management & Leadership
• Human Resources
• Logistics
• Administrative
• Area Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

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