IT Support and Systems Analyst

Job summary

Provide technical support to employees and volunteers nationwide, including onboarding and offboarding, account provisioning, hardware deployment, and access management. Maintain and secure IT systems and cloud services, support cybersecurity and disaster recovery, document processes, track IT assets, and recommend infrastructure improvements.

Job details

Location Ottawa, ON Expected Salary $50,000 – $65,000 Reports to Director, IT & Security Summary The Liberal Party is seeking an IT Support and Systems Analyst to work at the Party’s National office in Ottawa, joining a dedicated team of staff to support Mark Carney and our Liberal team’s work to keep building Canada Strong. The IT Support and Systems Analyst is responsible for providing technical support to employees and volunteers across the country while helping ensure the reliability, security and efficiency of the Party’s IT infrastructure. The ideal candidate is service-oriented, people-focused, technically proficient, and thrives in a collaborative, fast-paced environment. What we offer you Comprehensive benefits coverage Wellness programs Employee & family assistance program Defined contribution pension plan Flexible schedule arrangements Prime downtown location close to transit & shopping No charge gym membership & shower facilities Bicycle locker What we are looking for Communication Problem solving Time management Ownership Attention to detail Professionalism What you’ll be doing Provide first-level IT support to employees located across the country Facilitate with the onboarding/offboarding of employees and stakeholders, including account provisioning, hardware deployment and access management Deploy and maintain operating system and application updates to ensure systems remain secure and supported Monitor and maintain cloud-based infrastructure and services Assist with cybersecurity operations, including vulnerability management, security awareness program and implementation of security best practices Create and maintain documentation about processes and systems Maintain an accurate inventory of LPC’s IT assets Ensure IT disaster recovery plans are maintained and achievable through regular testing and documentation Monitor industry directions and best practices, emerging technologies, to recommend continuous improvement to LPC’s IT infrastructure Other duties as required What you’ll need to have Minimum of two (2) years of experience providing technical support in a fast-paced service delivery environment, with a proven ability to troubleshoot a wide range of technical issues. Excellent customer service, communication, and problem-solving skills, with the ability to explain technical concepts to non-technical users. Ability to work independently, prioritize tasks, and manage multiple requests effectively Working knowledge of Microsoft Windows, Microsoft 365, and hybrid cloud environments (e.g., Azure and AWS) Familiarity with networking fundamentals, remote access technologies, VPNs, identity and access management, endpoint management, and data backup and recovery Working knowledge of SQL, including the ability to execute basic queries and troubleshoot integrations that rely on SQL databases. Basic scripting or automation knowledge (e.g., PowerShell) is considered an asset Understanding of cybersecurity best practices, including patch management, vulnerability management, and cloud security principles Bachelor’s degree or college diploma in a technology field is an asset Technology Certifications such as AWS cloud Practitioner, Azure Administrator Associate, CompTIA A+, CompTIA Security+ are assets Bilingual (English/French) is an asset Apply LPC is committed to the values of diversity, equity, and inclusion. We strongly encourage applications from women, Indigenous Peoples, racialized people, 2SLGBTQI+ people, people living with disabilities, and other equity-seeking groups. If you identify as a member of an equity-seeking group, you may choose to identify as such in your application. This posting is for an existing vacancy. We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted. The Liberal Party of Canada does not use artificial intelligence to screen, assess, or select candidates. LPC is an equal opportunity employer and will consider all requests for accommodation based on a medical contraindication, religion or another prohibited ground for discrimination under applicable human rights legislation(s). LPC encourages applications from all qualified candidates. LPC has a great record of accommodating persons with disabilities. Contact the Human Resources department at hr-rh@liberal.ca if you need accommodation at any stage of the application process or want more information on our accommodation policies.

What you’ll do

Provide technical support to employees and volunteers nationwide, including onboarding and offboarding, account provisioning, hardware deployment, and access management. Maintain and secure IT systems and cloud services, support cybersecurity and disaster recovery, document processes, track IT assets, and recommend infrastructure improvements.

Requirements

At least two years of technical support experience in a fast-paced service environment, with strong customer service, communication, troubleshooting, and prioritization skills. Working knowledge of Windows, Microsoft 365, hybrid cloud environments, networking, VPNs, identity and endpoint management, backup and recovery, SQL, and cybersecurity practices is expected; a technology degree or diploma and relevant certifications are assets.

Benefits

• Comprehensive Benefits Coverage
• Wellness Programs
• Employee And Family Assistance Program
• Defined Contribution Pension Plan
• Flexible Schedule Arrangements
• Downtown Location Close To Transit And Shopping
• Gym Membership
• Shower Facilities
• Bicycle Locker

Listed skills

• Microsoft Azure · Preferred
• Time management · Preferred
• Customer service · Preferred
• SQL · Preferred
• Problem solving · Preferred
• Microsoft 365 · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Amazon Web Services · Preferred
• VPN · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Support
• Troubleshooting
• Customer Service
• Communication
• Problem Solving
• Time Management
• Microsoft Windows
• Microsoft 365
• Azure
• AWS
• Networking
• VPN
• Identity And Access Management
• Endpoint Management
• SQL
• PowerShell

Job areas

• Technology
• Customer Service & Support
• Security & Safety

More jobs from Liberal Party of Canada • Parti Libéral du Canada