Winter Co-op 2027 - HR Knowledge

Job summary

The Knowledge Analyst will support the maintenance, governance, and continuous improvement of HR knowledge content and documentation. They will also assist with reporting, analytics, and cross-functional projects to enhance employee self-service experiences.

Job details

At Manulife, we believe in investing in the future, starting with you. Our HR Knowledge Co-op opportunity is your launchpad to success, offering meaningful work, hands-on experience, and opportunities to support initiatives that enhance the employee experience. The GPS Innovation & Knowledge Governance team is looking for a highly organized, analytical, and collaborative student to support knowledge governance, employee experience, content strategy, reporting, and AI-enabled HR initiatives. Working alongside HR professionals, content owners, and business stakeholders, you will help employees access information more effectively while contributing to projects that improve self-service, content quality, operational efficiency, and adoption of new HR solutions. This opportunity is ideal for students who enjoy researching information, solving problems, creating content, improving processes, analyzing data, and collaborating with multiple stakeholders. Position Responsibilities * Support AI and HR technology initiatives by contributing to project activities, research, testing, and implementation efforts. * Conduct research and analyze information to identify trends, best practices, and opportunities to improve employee knowledge experiences. * Assist with knowledge governance activities, including content reviews, audits, maintenance, and lifecycle management. * Support the organization and management of knowledge repositories to ensure information is accurate, accessible, and up to date. * Develop training materials, user guides, quick-reference resources, presentations, and learning content to support technology adoption. * Create reports and dashboards to measure engagement, usage, adoption, and other key performance indicators. * Analyze data and provide insights to support decision-making and continuous improvement initiatives. * Partner with stakeholders across HR, Learning, Communications, and Technology teams to support project deliverables. * Assist with go-live activities, change management communications, user support, and launch readiness efforts for new solutions and enhancements. * Document processes, procedures, and lessons learned to support ongoing operational excellence. Required Qualifications * Currently pursuing an undergraduate degree in Human Resources, Business Administration, Communications, Psychology, Information Management, Sociology, Public Policy, Organizational Behaviour, or a related discipline. * Strong written and verbal communication skills with the ability to communicate effectively across multiple stakeholder groups. * Strong analytical and problem-solving skills, including the ability to research, organize, interpret, and synthesize information from multiple sources. * Proficiency in Microsoft Excel, Word, PowerPoint, and Teams. * Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment. * Demonstrated ability to work independently while contributing effectively within a collaborative team environment. * Interest in employee experience, knowledge management, learning and development, content strategy, HR technology, or process improvement. * Strong curiosity, adaptability, and eagerness to learn new technologies, business processes, and ways of working. Preferred Qualifications * Experience conducting research, creating reports, analyzing data, or developing recommendations. * Experience creating documentation, training materials, process guides, communications, or other employee-facing content. * Experience coordinating projects, stakeholders, events, or business initiatives. * Familiarity with SharePoint, ServiceNow, content management systems, learning platforms, or similar enterprise tools. * Experience using Excel, or other reporting and analytics tools. * Interest in AI technologies and digital employee experience solutions. * Experience supporting process improvement, change management, implementation, or operational excellence initiatives. When you join our team: * We'll empower you to learn and grow the career you want. * We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. * As part of our global team, we'll support you in shaping the future you want to see. * You'll gain hands-on experience in knowledge management, content governance, reporting and analytics, and emerging AI initiatives within Human Resources. * As part of our co-op program, you will gain early access to Manulife John Hancock's premier early talent program, GRO, tailored to graduating students. This program is designed to launch your career with the support, structure, and opportunities you need to thrive. Application Instructions: * Submit your resume, cover letter, academic transcript and work term evaluation (if any) in one single PDF file. Salary range is expected to be between: $40,950.00 CAD - $56,550.00 CAD The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro-rated based on the length of the work term. #LI-Hybrid The role being advertised is an existing vacancy. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement [https://careers.manulife.com/global/en/talentacquisitionprivacystatement]. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html [https://www.manulife.com/en/about/our-story.html]. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com [hr@manulife.com]. Working Arrangement Hybrid

What you’ll do

The Knowledge Analyst will support the maintenance, governance, and continuous improvement of HR knowledge content and documentation. They will also assist with reporting, analytics, and cross-functional projects to enhance employee self-service experiences.

Requirements

Candidates must be currently pursuing an undergraduate degree in a relevant discipline such as Human Resources, Business Administration, or Communications. Strong analytical, communication, and organizational skills are required, along with proficiency in Microsoft Office tools.

Benefits

• Flexible work environment
• Inclusive work environment
• Early talent program access

Listed skills

• Problem solving · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• SharePoint · Preferred
• Communication · Preferred
• Reporting · Preferred
• Microsoft Word · Preferred
• Process Improvement · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Knowledge management
• Content strategy
• Content governance
• Data analysis
• Reporting
• Process improvement
• Research
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• ServiceNow
• SharePoint
• Salesforce
• Generative AI
• Communication
• Problem-solving
• Operational Efficiency
• Workplace Inclusivity
• Generative Artificial Intelligence
• Information Organization
• Organizational Skills
• Ability To Meet Deadlines
• Positivity
• Willingness To Learn
• Digital Transformation
• Information Gathering
• Professional Writing
• Adaptability
• Analytics
• Data Analysis
• Business Administration
• Business Process
• Continuous Improvement Process
• English Language
• Geography
• International Finance
• Governance
• Psychology
• Innovation
• Information Management
• Problem Solving
• Knowledge Management
• Quality Assurance
• Power BI
• Self Service Technologies
• Microsoft SharePoint
• Usability
• Verbal Communication Skills
• Process Improvement
• Content Strategy

Job areas

• Human Resources
• Data & Analytics
• Technology
• Management & Leadership
• Administrative
• Knowledge Analyst
• HRIS Analyst / Specialist
• Personnel and Careers Professionals
• Human Resources Specialists

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