Customer Service Representative

Job summary

The Customer Service Representative is responsible for providing efficient customer service and maintaining a clean, safe, and welcoming store environment. They must also ensure accurate operation of cashier systems and enforce age verification for restricted products.

Job details

Customer Service Representative Location: Thunder Bay ABOUT THE OPPORTUNITY: McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Thunder Bay, John Street location. Reporting to the Site Manager, this position is responsible for: * Providing prompt, efficient and courteous customer service to all customers. * Maintaining a clean, safe, customer friendly work environment. * Ensure all exterior store conditions are maintained to enhance the properties curb appeal. * Ensure accurate operation of cashier systems. * Ensure all paperwork submitted is accurate and balanced. * Adhere to all company policies and procedures as prescribed. * Enforcing age verification for the sales of tobacco, lottery and alcohol products. ABOUT YOU: The ideal candidate will have: * High school diploma or working towards completion * Smart Serve Certification an asset * Friendly enthusiastic and customer service focused * Takes pride in their work * Superior customer service skills with a desire to be part of a performance-driven team * Previous experience in customer service/retail preferred * Must be able to communicate clearly and effectively with customers and coworkers * Ability to stand for long periods of time * Must be able to work night shifts and weekends and holidays The successful candidate will be required to successfully pass the Retail Smart Serve course if not already certified. WHAT WE OFFER: We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally. We provide a total rewards package that includes: * Pay: $17.60 per hour. Night shift (11pm-7am) premium of $0.52 per hour. * Employee & Customer Referral Programs * Employee Perks Programs * Employer Provided Uniforms and Personal Protective Equipment (PPE) * Employee Assistance Program ABOUT US: McDougall Energy is a Canadian, family-owned business that has been providing products and services to customers since 1949. We are thrilled to be recognized as a Platinum Club member of Canada's Best Managed Companies. We credit our success to our talented team and believe in providing them with opportunities to make a meaningful impact on our business and their careers. Join us and help us continue a tradition of meeting the needs of our customers and our communities and connecting them to the energy solutions of today and tomorrow. Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online at www.mcdougallenergy.com/careers [http://www.mcdougallenergy.com/careers] McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process. #LI-DNI

What you’ll do

The Customer Service Representative is responsible for providing efficient customer service and maintaining a clean, safe, and welcoming store environment. They must also ensure accurate operation of cashier systems and enforce age verification for restricted products.

Requirements

The ideal candidate should have a high school diploma or be working towards one, with previous retail or customer service experience preferred. Candidates must be able to work flexible shifts, including nights, weekends, and holidays, and possess or obtain a Smart Serve certification.

Benefits

• Career growth and development • On-the-job training • Professional courses • Peer learning • Employee referral program • Customer referral program • Employee perks program • Employer provided uniforms • Personal protective equipment • Employee assistance program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cashier systems
• Age verification
• Communication
• Retail operations
• Problem solving
• Time management
• Attention to detail
• Workplace Inclusivity
• Artificial Intelligence
• Customer Service
• Confidentiality
• Employee Assistance Programs
• Sales
• Personal Protective Equipment
• Enthusiasm

Job areas

• Retail
• Customer Service & Support
• Energy
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives