Ditech - Operations Manager

Job summary

The Operations Manager supports the General Manager in daily operations while fostering a culture of safety, quality, and continuous improvement. This role oversees operational performance, manages KPIs, and implements process improvements to enhance efficiency and productivity.

Job details

Company Description Since 1997, Ditech Testing has set the standard for propane cylinder and tank refurbishing and re-certification. We offer industry-leading innovation, quality, and the fastest turnaround time in the industry. Our continued growth is fueled by our commitment to providing clients with cost-saving solutions, hassle-free delivery, and exceptional service. On June 30, 2024, Manchester Tank announced the acquisition of Ditech Testing, joining the McWane family of companies, a strategic move that strengthens our capabilities within the propane tank and pressure vessel industry. Job Description The Operations Manager is responsible for supporting the General Manager in the day-to day management of operations while driving a culture of safety, quality, accountability, and continuous improvement. This role will oversee operational performance, monitor key performance indicators (KPIs), lead quality management initiatives, and implement process improvements that enhance efficiency, productivity, and customer satisfaction. The ideal candidate is a hands-on leader with strong analytical capabilities, quality management experience, and a proven ability to improve operational performance through data-driven decision-making. Key Responsibilities Operational Leadership Support the General Manager in achieving daily, weekly, and monthly operational objectives. Ensure the efficient execution of operational activities across all departments. Provide leadership and direction to supervisors and team members to meet productivity, quality, and safety targets. Identify and resolve operational issues in a timely manner. Assist in workforce planning, scheduling, and resource allocation. Foster a culture of accountability, teamwork, and continuous learning. Conduct performance reviews and support employee development plans. Assist with recruitment, onboarding, and succession planning activities. Quality Management Lead and maintain quality management systems and standards. Monitor product and service quality to ensure compliance with company and customer requirements. Investigate quality issues and implement corrective and preventive actions. Drive continuous improvement initiatives focused on reducing defects, waste, and rework. Health & Safety Leadership Promote and maintain a strong safety-first culture throughout the organization. Ensure compliance with all workplace health and safety regulations. Lead safety initiatives, inspections, audits, and incident investigations. Ensure employees receive appropriate safety training and follow established procedures. Process Improvement Identify opportunities to improve operational processes, efficiency, and performance. Standardize processes and implement best practices. Reduce operational waste, downtime, and non-value-added activities. Support change management initiatives and employee engagement efforts. Qualifications Education Degree in Operations Management, Business Administration, Engineering, Quality Management, or a related field preferred. Equivalent combination of education and operational leadership experience will be considered. Experience 3+ years of progressive operations leadership experience. Proven experience in Quality Management Systems and continuous improvement programs. Experience supporting senior leadership and driving operational performance. Experience leading workplace health and safety initiatives. Preferred Certifications (considered an asset) Lean Manufacturing Certification Six Sigma Green Belt or Black Belt ISO 9001 Quality Management experience Health and Safety certification Exempt/Non-Exempt: Exempt Division: DIT Ditech Canada

What you’ll do

The Operations Manager supports the General Manager in daily operations while fostering a culture of safety, quality, and continuous improvement. This role oversees operational performance, manages KPIs, and implements process improvements to enhance efficiency and productivity.

Requirements

Candidates should have at least 3 years of progressive operations leadership experience and a degree in a relevant field such as Operations Management or Engineering. Strong knowledge of Quality Management Systems and workplace health and safety initiatives is required.

Listed skills

• Continuous Improvement · Preferred
• Change Management · Preferred
• Operations Management · Preferred
• Regulatory Compliance · Preferred
• Lean Manufacturing · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations Management
• Quality Management
• Continuous Improvement
• Safety Leadership
• Data-driven Decision Making
• Process Improvement
• Workforce Planning
• Performance Management
• Lean Manufacturing
• Six Sigma
• ISO 9001
• Resource Allocation
• Change Management
• Incident Investigation
• Regulatory Compliance
• Continuous Development
• Operational Performance Management
• Accountability
• Lean Manufacturing Certification
• Talent Recruitment
• Data-Driven Decision Making
• Quality Management Systems
• Auditing
• ISO 9000 Series
• Business Administration
• Management
• Corrective And Preventive Action (CAPA)
• Customer Service
• Continuous Improvement Process
• Training And Development
• Employee Engagement
• Occupational Safety And Health
• Six Sigma Green Belt
• Leadership
• Innovation
• Key Performance Indicators (KPIs)
• Employee Onboarding
• Operations
• Performance Review
• Pressure Vessel
• Safety Training
• Succession Planning
• Turnaround Time
• Scheduling
• Investigation
• Teamwork

Job areas

• Management & Leadership
• Manufacturing
• Engineering
• Security & Safety
• Logistics
• Operations Manager
• Operations Engineering Manager
• Manufacturing Managers
• Architectural and Engineering Managers

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