Order Desk Intern

Job summary

Process and manage customer orders received through email, EDI, and other channels, verifying customer information and coordinating with internal teams to ensure accurate, timely fulfillment. Communicate order updates, prepare open and pending order reports, troubleshoot fulfillment issues, support customers, and audit and process related logistics invoices.

Job details

Order Desk Intern Classification: Full Time/hybrid Job Summary Responsible for processing & managing REF customer orders and ensuring that they are fulfilled accurately and in a timely manner. Job Duties Receiving & processing orders submitted by email, EDI or other forms of communication. Verifying customer data & ensuring it is accurate & complete Coordinating with other departments (ex: finance team) to ensure orders are released & fulfilled Pick releasing orders to the logistics team Communicating with customers to provide updated order status Sending out open order& pending order reports to customers & internal departments Troubleshooting any issues that arise during order fulfillment process Providing exceptional customer support Auditing & processing and logistics invoices related to the SJV Any other tasks assigned by management Required Qualifications Receiving & processing orders submitted by email, EDI or other forms of communication. Ensuring POs are released based on allocation Verifying customer data & ensuring it is accurate & complete Coordinating with other departments (ex: finance team) to ensure orders are fulfilled correctly Communicating with customers to provide updated order status Sending out open order reports to customers & internal departments Troubleshooting any issues that arise during order fulfillment process Providing exceptional customer support Any other tasks assigned by management Featured benefits Work life balance, to learn more, apply here. The expected base salary range for this role is CAD $18-$22/hour Final compensation will be based on a variety of factors, including experience, skills, and qualifications relevant to the position. This job posting represents a current opportunity within the company. Midea America Canada Corporation (MACC). is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

What you’ll do

Process and manage customer orders received through email, EDI, and other channels, verifying customer information and coordinating with internal teams to ensure accurate, timely fulfillment. Communicate order updates, prepare open and pending order reports, troubleshoot fulfillment issues, support customers, and audit and process related logistics invoices.

Requirements

The posting lists order processing, customer data verification, purchase order release based on allocation, and coordination with departments such as finance. It also calls for customer communication, order reporting, troubleshooting, and customer support; no education or prior experience requirements are specified.

Benefits

• Work-Life Balance

Listed skills

• Customer support · Preferred
• Order Fulfillment · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order Processing
• Order Management
• Customer Data Verification
• Purchase Order Allocation
• Cross-Department Coordination
• Order Fulfillment
• Pick Releasing
• Logistics Coordination
• Customer Communication
• Order Status Reporting
• Issue Troubleshooting
• Customer Support
• Invoice Auditing
• Invoice Processing
• Email Communication
• Electronic Data Interchange (EDI)

Job areas

• Logistics
• Customer Service & Support
• Administrative
• Transportation
• Retail

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