IT Operations & Systems Support Specialist (34762)

Original job posting

Provide onsite and remote technical support for users and maintain corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers, displays, telephony, and security systems. Resolve service requests, support deployments and upgrades, maintain inventory and documentation, and assist with infrastructure improvements.

Job details

IT Systems Support Specialist – Technology & Infrastructure Location: Ottawa, ON – On-Site Contract: 6 Months + Extension Start: ASAP The Opportunity We are seeking a hands-on IT Systems Support Specialist to provide technical support across a complex, highly operational technology environment. This is an excellent opportunity for a Junior to Intermediate IT professional who enjoys a combination of end-user support, Windows systems, networking, infrastructure troubleshooting, and hands-on hardware support. The successful candidate will support both traditional corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers, displays, telephony, security systems, and other technology used within a large operational facility. Previous airport experience is NOT required. Experience supporting technology in an airport, transportation, logistics, healthcare, manufacturing, or other 24/7 operational environment would be considered an asset. What You’ll Be Doing Install, configure, maintain, and troubleshoot desktops, laptops, hardware, software, and peripheral devices Provide responsive onsite and remote technical support to internal users Troubleshoot Windows environments, Active Directory, Exchange, VPN, storage, and related enterprise systems Create, modify, and remove user accounts and assist with password resets and access issues Apply operating system updates, patches, and configuration changes Troubleshoot and maintain LAN/WAN connectivity Diagnose issues involving routers, switches, firewalls, servers, and other network-connected equipment Install, configure, and support specialized hardware such as kiosks, service desks, boarding pass printers, baggage tag printers, displays, and other operational devices Support technology associated with building systems, operational systems, displays, parking, public address, telephony, and security/access-control environments Respond to help desk tickets and service requests, providing timely troubleshooting and resolution Analyze system logs and identify potential system or infrastructure issues Assist with the deployment and implementation of new technology solutions Support system upgrades and ongoing infrastructure improvements Maintain hardware/software inventory and licensing information Assist with ordering IT equipment, supplies, and services Maintain technical documentation, reports, and operational logs Perform other related IT support duties as required What We’re Looking For College diploma or university degree in Computer Technology, Computer Science, Information Technology, or a related discipline OR A combination of relevant education and approximately 3+ years of related IT experience Hands-on experience with IT support, systems support, infrastructure, or technical troubleshooting Knowledge of Windows operating systems and enterprise applications Experience with hardware and software troubleshooting Working knowledge of Active Directory Understanding of LAN/WAN networking and connectivity troubleshooting Familiarity with servers, networking equipment, workstations, printers, and peripheral devices Understanding of IT security concepts and standard IT support practices Experience working with a ticketing/service desk system; experience with any established ticketing platform is acceptable Strong troubleshooting and analytical abilities Strong customer-service and interpersonal skills Excellent verbal and written communication skills in English Ability to prioritize multiple technical issues in a busy operational environment Self-motivated, organized, detail-oriented, and comfortable learning unfamiliar technologies Required – Driver’s Licence Candidates must possess a valid Class G driver’s licence (Ontario) or Quebec equivalent and be able to provide a driver’s abstract issued within the last month. Nice to Have The following would be considered assets but are not mandatory: Experience supporting technology within an airport, transportation, logistics, or other operational environment Exposure to Common Use Passenger Processing Systems (CUPPS) Exposure to Common Use Self-Service (CUSS) kiosks Experience supporting passenger information kiosks, check-in desks, boarding pass printers, baggage tag printers, or similar self-service technology Experience with building management, operational technology, display, telephony, parking, or security systems ITIL certification or familiarity with ITIL/IT service management practices Project coordination or project management experience Bilingualism in English and French Security / Clearance Requirements The successful candidate must be eligible to complete the required background screening and security/access clearance process associated with working in a secure operational environment. Who Will Succeed in This Role? You don’t need to come from an airport environment to be successful. We’re looking for someone who is technically curious, comfortable working hands-on, and willing to learn specialized systems. You should enjoy troubleshooting problems that can range from a user workstation or printer one moment to a network, kiosk, server, or operational system the next. This role is particularly well suited to an IT professional who wants to broaden their infrastructure experience beyond a traditional help desk environment while working with a diverse range of enterprise and operational technologies. ,

What you’ll do

Provide onsite and remote technical support for users and maintain corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers, displays, telephony, and security systems. Resolve service requests, support deployments and upgrades, maintain inventory and documentation, and assist with infrastructure improvements.

Requirements

Candidates need a relevant college diploma or university degree, or a combination of relevant education and approximately three or more years of IT experience, along with hands-on support experience and knowledge of Windows, Active Directory, networking, and hardware and software troubleshooting. A valid Ontario Class G or Quebec-equivalent driver’s licence and a recent driver’s abstract are required, as is eligibility for background screening and security clearance.

Listed skills

• Technical Documentation · Preferred
• Customer service · Preferred
• Active Directory · Preferred
• VPN · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Support
• Windows Operating Systems
• Active Directory
• Exchange
• LAN/WAN Networking
• Hardware Troubleshooting
• Software Troubleshooting
• Server Support
• Network Infrastructure
• Ticketing Systems
• VPN
• IT Security
• Technical Documentation
• Customer Service
• Infrastructure Troubleshooting
• ITIL

Job areas

• Technology
• Customer Service & Support
• Transportation
• Security & Safety