Oracle Retail MFCS / Sales Audit Application Support Lead
- On-site
- Posted Oct 1, 2026
- 1 position
- Employment type
- Contract
- Experience level
- Senior · 5+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
This job has expired
This position at NLB Services is no longer accepting applications. The original posting remains below for reference.
Expired Oct 6, 2026
Original job posting
Lead application support and service delivery for Oracle Retail MFCS, coordinating incidents, enhancements, service requests, releases, and production deployments. Liaise with business stakeholders, IT, and offshore teams while monitoring SLAs, system availability, operational KPIs, and opportunities for improvement.
Job details
JD Act as the primary onsite liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS ( Sales Audit) support for incidents, enhancements, and service requests. Lead application support and service delivery for Oracle Retail MFCS modules, ensuring adherence to SLAs, incident resolution timelines, and overall system availability. Facilitate business requirement gathering and solution discussions, translating functional needs into actionable tasks for offshore support and development teams. Drive incident, problem, and change management processes, including root cause analysis (RCA), risk assessment, and implementation of preventive measures. Coordinate release planning, testing, and production deployments, ensuring minimal business disruption and compliance with change management standards. Monitor application performance and operational KPIs, proactively identifying system issues, process improvements, and optimization opportunities across MFCS integrations and workflows
What you’ll do
Lead application support and service delivery for Oracle Retail MFCS, coordinating incidents, enhancements, service requests, releases, and production deployments. Liaise with business stakeholders, IT, and offshore teams while monitoring SLAs, system availability, operational KPIs, and opportunities for improvement.
Requirements
The role calls for experience supporting Oracle Retail MFCS modules, including Sales Audit, and coordinating service delivery across business, IT, and offshore teams. It also requires capability in incident, problem, and change management; root cause analysis; requirements discussions; release coordination; and application performance monitoring.
Listed skills
- Change Management · Preferred
- Incident Management · Preferred
- Business Requirements Gathering · Preferred
- Root Cause Analysis · Preferred
- SLA Management · Preferred
- Performance Monitoring · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Oracle Retail MFCS
- Sales Audit
- Application Support
- Service Delivery
- Incident Management
- Problem Management
- Change Management
- Root Cause Analysis
- Business Requirements Gathering
- Stakeholder Coordination
- SLA Management
- Release Planning
- Testing
- Production Deployments
- Performance Monitoring
- Risk Assessment
Job areas
- Technology
- Retail
- Management & Leadership
- Customer Service & Support
Current jobs at NLB Services
These verified opportunities are still accepting applications.