Food and Beverage Server

Job summary

Greet customers, explain menu items, recommend food and wine, take orders, and serve food and beverages. Handle payments and customer concerns, maintain wine inventory, comply with liquor regulations, and supervise or train other service staff.

Job details

Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience 7 months to less than 1 year On site Work must be completed at the physical location. There is no option to work remotely. Work setting Restaurant Pub Responsibilities Tasks Must be of legal age to mix and serve alcoholic beverages Address customers' complaints or concerns Prepare and serve specialty food at customers' tables Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings Describe menu items including daily specials for customers Enforce provincial/territorial liquor legislation and regulations Advise on menu selections Balance cash and record sales Clear and clean tables, trays and chairs Describe and advise on wine selection Greet patrons, present menus, make recommendations and answer questions regarding food and beverages Order and maintain inventory of wines and wine glassware Perform sensory evaluation of wines Serve food and beverages Supervise other servers and bussing staff Take orders and relay to kitchen and bar staff Train staff Assist clients/guests with special needs Provide customer service Credentials Certificates, licences, memberships, and courses Smart Serve ProServe program Experience and specialization Computer and technology knowledge Electronic cash register Point of sale system Additional information Security and safety Bondable Work conditions and physical capabilities Bending, crouching, kneeling Fast-paced environment Handling heavy loads Physically demanding Standing for extended periods Work under pressure Weight handling Up to 9 kg (20 lbs) Up to 13.5 kg (30 lbs) Own tools/equipment Uniform Personal suitability Client focus Efficient interpersonal skills Excellent oral communication Flexibility Initiative Organized Reliability Team player

What you’ll do

Greet customers, explain menu items, recommend food and wine, take orders, and serve food and beverages. Handle payments and customer concerns, maintain wine inventory, comply with liquor regulations, and supervise or train other service staff.

Requirements

Requires a secondary school graduation certificate or equivalent experience, 7 months to less than 1 year of experience, and legal eligibility to serve alcoholic beverages. Smart Serve or ProServe certification is listed, along with customer-service, communication, and physical capabilities suited to a fast-paced restaurant or pub.

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Point-of-sale systems · Preferred
• Inventory management · Preferred
• Communication · Preferred
• Teamwork · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Food And Beverage Service
• Alcohol Service
• Menu Recommendations
• Wine Selection
• Cash Handling
• Point Of Sale Systems
• Inventory Management
• Complaint Resolution
• Staff Supervision
• Staff Training
• Communication
• Teamwork
• Organization
• Flexibility

Job areas

• Food & Beverage
• Hospitality
• Customer Service & Support
• Management & Leadership

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