Senior Manager, Contracts

Waterloo, ON
On-site
Posted Oct 8, 2026
1 position

US$118,000–US$168,000 / year

Opens an external site

Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Senior Manager of Support Contracts will lead the Americas Support Contracts team and provide commercial guidance to the Worldwide Renewals organization. This role involves partnering with cross-functional teams to manage complex agreements while driving revenue growth and operational excellence.

Job details

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. THE OPPORTUNITY OpenText is seeking a Senior Manager of Support Contracts responsible for overseeing the Americas Support Contracts team and providing commercial and contractual guidance to the Worldwide Renewals organization. This role partners closely with Renewals, Sales, Legal, Finance, Support Services, and executive stakeholders to support complex License, Support, SaaS, Partner, and OEM agreements that drive revenue growth while effectively managing business risk. The ideal candidate brings strong business acumen, sound judgment, and mature leadership, with the ability to influence decisions, develop talent, navigate complexity, and drive business outcomes in a fast-paced global environment. Use of AI and the ability to support a business leaning heavily into this field is also an important part of this position. This role is a strategic commercial leadership position. YOUR IMPACT Lead and develop a high-performing team that supports commercial and contractual activities across the Americas, collaborating with the global Support Contracts organization. Serve as a trusted advisor providing high quality, practical support to Renewals, Sales, Support Services, Legal, Finance, and senior leadership on complex commercial transactions. Balance revenue growth, client needs, and risk management to drive favorable business outcomes. Review and advise on non-standard contract terms and commercial structures. Partner cross-functionally to improve consistency, efficiency, and effectiveness across contracting processes. Drive operational excellence through process improvements, performance metrics, and reporting. Deliver data-driven insights and recommendations that support strategic decision-making. Influence stakeholders across regions and functions to achieve business objectives and enhance client outcomes. WHAT YOU NEED TO SUCCEED Experience in the IT sector, Deal Desk, Commercial Operations, Finance, Sales Operations, Contract Management, Bid Management, Legal Operations, or a related field. Minimum 2+ years of people leadership experience, including coaching, developing, and motivating high-performing teams. Strong business and financial acumen with the ability to assess commercial opportunities, contractual risk, business impact, and steps to mitigate. Demonstrated success influencing senior leaders and building strong cross-functional partnerships. Exceptional judgment, problem-solving, and decision-making skills in complex business environments. Effectively analyze and communicate complex matters clearly, translate into actionable and practical business recommendations within challenging timelines. Experience working effectively across global organizations and virtual teams, building positive working relationships. Advanced Excel and reporting skills. Contracting experience in SaaS and international, Government and regulated bodies are a plus. ONE LAST THING OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference. OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off. Salary Range: $118,000 - $168,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted. AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

What you’ll do

Requirements

Candidates must have experience in IT sector commercial operations, contract management, or finance, along with at least 2 years of people leadership experience. Strong business acumen, analytical skills, and the ability to influence senior stakeholders are essential for success in this role.