Assistant Service Manager - OpenRoad Toyota Port Moody

Job summary

The Assistant Service Manager is responsible for overseeing daily service operations, including managing technician repair instructions and providing accurate cost estimates to customers. They also lead, motivate, and train service department staff while ensuring high-quality service and professional handling of customer concerns.

Job details

DRIVING POSSIBILITIES Position: Assistant Service Manager Status: Full-Time Dealership: OpenRoad Toyota Port Moody Department: Service Compensation: $85,000 - $115,000 per annum We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role. Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success. If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today! A Career at OpenRoad Means You’ll Enjoy: Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen Exclusive perks and benefits, including Tool Subsidy Program, Footwear Subsidy Program, a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses Comprehensive extended health and dental plan (applicable for full-time positions only) Strong focus on training, development, and internal promotion opportunities Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Be part of a culture that celebrates you through employee recognition programs and engagement events ROLE & RESPONSIBILITIES: Communicate clear and detailed repair instructions for technicians. Provide estimate for labour costs and parts for customer. Communicate with department staff to determine status of jobs throughout the work day. Work with department staff and other associates to maintain and guarantee quality service while ensuring that customer complaints and misunderstandings are handled in a fair, timely, and professional manner. Working as a service advisor when needed based on scheduling and customer flow along with assisting and supporting the growth of the rest of the service advisor team. Motivate and train all service department staff. Provide technical assistance to associates as needed. Coordinate with manufacturer and/or extended warranty companies to obtain approval prior to repairs. Assign appropriate tasks to department staff in the absence of the Service Manager. Participate in the planning of department policies and objectives with the Service Manager. Understand, keep abreast of, and comply with Federal, Provincial and local regulations that affect service operations, such as hazardous waste disposal. Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Working knowledge of automotive equipment parts and accessories. Current knowledge of local sources of supply. Ability to maintain records and prepare reports using a computerized equipment maintenance system. Excellent communication and organizational skills. Ability to maintain a high level of shop cleanliness. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to make sound decisions in a manner consistent with the essential job functions. Ability to work constructively with members from all departments within the dealership. Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Sharepoint. Failure to complete the form will cause a delay in your application. https://orag.bamboohr.com/careers/4911 We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals. JOIN US AND GROW WITH US! We thank all those that have applied. Only those considered for the position will be contacted.

What you’ll do

The Assistant Service Manager is responsible for overseeing daily service operations, including managing technician repair instructions and providing accurate cost estimates to customers. They also lead, motivate, and train service department staff while ensuring high-quality service and professional handling of customer concerns.

Requirements

Candidates must possess a working knowledge of automotive equipment, parts, and local supply sources, along with proficiency in computerized maintenance systems. Excellent communication, organizational, and leadership skills are required to effectively manage shop operations and staff.

Benefits

• Tool subsidy program
• Footwear subsidy program
• Discounted vehicle purchasing program
• RRSP matching
• Referral bonuses
• Extended health plan
• Dental plan
• Training and development
• Employee recognition programs

Listed skills

• Customer service · Preferred
• Regulatory Compliance · Preferred
• Leadership · Preferred
• Decision Making · Preferred
• Reporting · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive equipment knowledge
• Parts and accessories management
• Communication skills
• Organizational skills
• Technical assistance
• Staff training
• Conflict resolution
• Customer service
• Computerized maintenance systems
• Regulatory compliance
• Safety management
• Leadership
• Inventory management
• Reporting
• Decision making
• Report Writing
• Hazardous Waste Disposal
• Equipment Maintenance
• Professionalism
• Organizational Skills
• Service Operations
• Planning
• Cleanliness
• Customer Service
• Communication
• Continuous Improvement Process
• Training And Development
• Innovation
• Purchasing
• Microsoft SharePoint
• Technical Assistance
• Scheduling

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Transportation
• Trades
• Assistant Service Manager
• Customer Service Manager (General)
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

More jobs from Open Road Auto Group