Delivery Specialist - OpenRoad Lexus Richmond

Job summary

The Delivery Specialist is responsible for coordinating vehicle deliveries between sales, finance, and detailing teams while ensuring the showroom is well-maintained. They also provide detailed product demonstrations to customers and follow up to ensure a high-quality customer experience.

Job details

DRIVING POSSIBILITIES Position: Delivery Specialist Employment Status: Full-Time Dealership: OpenRoad Lexus Richmond Department: Sales Compensation: $45,000 - $55,000 annually We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role. Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success. If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today! A Career at OpenRoad Means You’ll Enjoy: Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses Comprehensive extended health and dental plan (applicable for full-time positions only) Strong focus on training, development, and internal promotion opportunities Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Be part of a culture that celebrates you through employee recognition programs and engagement events ROLE & RESPONSIBILITIES: Prepare the showroom and ensure it is in an attractive and desirable state at all times. Assist in greeting and welcoming customers and provide excellent customer service. Provide support to the Sales Department during the vehicle delivery process. Coordinate all new and used vehicle deliveries between the Sales team, Finance & Insurance office and Detailing team. Promote product superiority including technology and features, and inform customers about vehicle specifications. Present, explain and demonstrate the vehicle features in detail with all guests. Coordinating sold vehicle preparation, including accessories, chemical packages, and delivery clean ups. Inspect all vehicles for delivery to ensure cleanliness, free of any and all damage and on time delivery. Following up with customers after delivery on any outstanding questions regarding vehicle. Responding to guest inquires, both in person and via telephone. Provide vehicle information and explanation as needed after delivery. Exceed established customer service ratings and guidelines. Must follow company safety policies and practices, and immediately, report any and all accidents to General Manager. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Be tech savvy and comfortable with automotive technology, with an aptitude for learning detailed product knowledge. Well organized and possess strong time management skills. Ability to work cooperatively with all levels of the organization. Excellent communication and interpersonal skills, and be able to articulate detailed information. Strong customer service skills. Highly self-motivated and have the ability to learn quickly and be open to challenges. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to make sound decisions in a manner consistent with the essential job functions. A valid British Columbia Driver’s License with a good driving record. Internal Candidates: To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link] We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential. Grow Your Career at OpenRoad! We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

The Delivery Specialist is responsible for coordinating vehicle deliveries between sales, finance, and detailing teams while ensuring the showroom is well-maintained. They also provide detailed product demonstrations to customers and follow up to ensure a high-quality customer experience.

Requirements

Candidates must possess strong customer service and communication skills with an aptitude for learning automotive technology. A valid British Columbia driver's license with a clean driving record is required for this role.

Benefits

• Discounted vehicle purchasing program
• RRSP matching
• Referral bonuses
• Extended health plan
• Dental plan
• Training and development
• Employee recognition programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Product Knowledge · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Automotive technology
• Time management
• Communication skills
• Interpersonal skills
• Product knowledge
• Organization
• Problem solving
• Attention to detail
• Product Knowledge
• Product Promotion
• Good Driving Record
• Valid Driver's License
• Self-Motivation
• Quick Learning
• Cleanliness
• Customer Service
• Communication
• Continuous Improvement Process
• Training And Development
• Empowerment
• Finance
• Sales
• Innovation
• Interpersonal Communications
• Purchasing
• Microsoft SharePoint
• Showrooms
• Time Management
• Coordinating
• Technical Acumen
• Automotive Technologies

Job areas

• Sales
• Customer Service & Support
• Retail
• Transportation
• Delivery Specialist
• Sales Delivery Driver
• Car, Taxi and Van Drivers
• Driver/Sales Workers

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