Sales Supervisor - Retail

Job summary

Oversee daily retail operations, manage staff and staffing needs, and resolve customer issues, complaints, and supply shortages. Develop marketing strategies, select and procure merchandise, assess market trends and sales potential, and manage budgets, revenues, and expenses.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Resolve issues that may arise, including customer requests, complaints and supply shortages Develop and implement marketing strategies Determine merchandise and services to be sold Determine staffing requirements Manage staff and assign duties Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales Locate, select and procure merchandise for resale Plan budgets and monitor revenues and expenses Plan and organize daily operations Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for persons with disabilities Provides awareness training to employees to create a welcoming work environment for persons with disabilities Support for newcomers and refugees Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths Provides awareness training to employees to create a welcoming work environment for youth Support for Indigenous people Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

What you’ll do

Oversee daily retail operations, manage staff and staffing needs, and resolve customer issues, complaints, and supply shortages. Develop marketing strategies, select and procure merchandise, assess market trends and sales potential, and manage budgets, revenues, and expenses.

Requirements

Requires a secondary school graduation certificate and 2 to less than 3 years of experience. English is required, and the role is performed on-site.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Complaint Resolution
• Marketing Strategy
• Merchandise Selection
• Staffing
• Staff Management
• Market Research
• Sales Analysis
• Merchandise Procurement
• Budget Planning
• Revenue Monitoring
• Expense Monitoring
• Daily Operations Management

Job areas

• Retail
• Management & Leadership
• Sales
• Marketing
• Customer Service & Support

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