Manager P&ED

Job summary

Lead and develop the Process & Experience Delivery team while overseeing employee programs, pensions, benefits, wellbeing, health and safety, and employee lifecycle improvements. Ensure compliance and operational excellence, manage vendors and stakeholder partnerships, and lead audits, reporting, governance, budgets, and data-informed improvements.

Job details

Manager, Process & Experience Delivery (P&ED) RBH, a Philip Morris International company, is seeking a Manager, P&ED to lead employee services, programs, governance, and partnerships across Canada. This role is responsible for delivering a seamless employee experience while ensuring operational excellence, compliance, and continuous improvement across People & Culture processes. Key Responsibilities Lead and develop a high-performing P&ED team. Oversee pensions, benefits, wellbeing, health & safety, and employee programs. Drive improvements across the employee lifecycle. Ensure compliance with Canadian employment, payroll, benefits, and health & safety regulations. Manage relationships with vendors, consultants, brokers, and administrators. Partner with local, regional, and global stakeholders to enhance service delivery. Lead audits, reporting, governance activities, and budget management. Use employee feedback and data insights to improve programs and processes. Qualifications Bachelor’s degree in HR, Business, Finance, Commerce, or related field. 5+ years of progressive HR Operations, HR Service Delivery, or People & Culture experience. Experience leading teams and cross-functional initiatives. Strong stakeholder management, communication, and problem-solving skills. Experience managing external vendors and service providers. Knowledge of Canadian payroll, pensions, benefits, employment compliance, and workplace health & safety preferred. Experience with process improvement, change management, and HR transformation initiatives. Bilingual English/French is an asset. Key Competencies Leadership and coaching Operational excellence Employee experience focus Compliance and governance Project and change management Analytical thinking and decision-making Business acumen and relationship management What We Offer Salary: CAD $126,888 Flexible work options Health and wellness programs Exposure to global teams and transformation initiatives Inclusive, collaborative culture Professional development opportunities This role is ideal for an experienced HR Operations leader with expertise in employee programs, governance, benefits, compliance, and service delivery within a complex or multinational environment. 33059

What you’ll do

Lead and develop the Process & Experience Delivery team while overseeing employee programs, pensions, benefits, wellbeing, health and safety, and employee lifecycle improvements. Ensure compliance and operational excellence, manage vendors and stakeholder partnerships, and lead audits, reporting, governance, budgets, and data-informed improvements.

Requirements

A bachelor’s degree in HR, Business, Finance, Commerce, or a related field and at least five years of progressive HR Operations, HR Service Delivery, or People & Culture experience are required. Candidates should have team leadership, cross-functional initiative, vendor management, and stakeholder skills; knowledge of Canadian payroll, pensions, benefits, employment compliance, and workplace health and safety is preferred, while English/French bilingualism is an asset.

Benefits

• Flexible Work Options
• Health And Wellness Programs
• Professional Development Opportunities

Listed skills

• Stakeholder Management · Preferred
• Process Improvement · Preferred
• Change Management · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership And Coaching
• HR Operations
• Employee Experience
• Benefits Administration
• Pension Administration
• Payroll Compliance
• Employment Compliance
• Workplace Health And Safety
• Vendor Management
• Stakeholder Management
• Process Improvement
• Change Management
• Project Management
• Governance
• Analytical Thinking
• Budget Management

Job areas

• Human Resources
• Management & Leadership
• Manufacturing

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